At a Glance
- Tasks: Provide vital support to vulnerable individuals, helping them maintain safe and secure housing.
- Company: Join a dedicated team focused on making a difference in the Cheshire East community.
- Benefits: Competitive salary, job stability, and the chance to make a real impact.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Empower others while developing your skills in a rewarding role.
- Qualifications: GCSE level education and experience in support roles preferred.
The predicted salary is between 16906 - 16906 £ per year.
The Tenancy Sustainment and Floating Support Officer will deliver high-quality, person-centred support to individuals who are vulnerable and/or have complex needs across the Cheshire East borough. The role supports customers living within both supported accommodation and their own independent tenancies, helping them develop the skills, confidence and stability needed to maintain safe and secure housing. This role is based within the Cheshire East South Borough/community, and the successful candidate will be expected to attend the Head Office in Stoke-on-Trent each Friday.
What you'll do:
- Complete inductions, risk assessments and personalised support plans tailored to individual needs.
- Support customers with wellbeing, budgeting, benefits and move-on housing to build independence.
- Help customers develop the skills and confidence needed to successfully manage their own home.
- Maintain safe, well-managed properties by carrying out regular health and safety checks and accurate administration.
- Manage a caseload effectively while working with support networks, services and the local community to achieve positive outcomes.
Who you are:
- GCSE level education or equivalent, with experience in a similar or transferable sector, ideally supporting customers with complex needs.
- Strong communication skills with a clear understanding of excellent customer service in a support-based environment.
- Confident IT skills, including Microsoft Word and Excel, with experience in administrative and financial processes such as invoices, expenses and benefits applications.
- Ability to manage multiple priorities, solve problems and work effectively under pressure in fast-paced environments.
- Full UK driving licence with access to a vehicle.
- Willingness to undergo an enhanced DBS check.
Apply now! We may close this vacancy early if we receive a high volume of applications.
Tenancy Sustainment and Floating Support Officer - Homelessness (22.5 employer: Honeycomb Group
As a Tenancy Sustainment and Floating Support Officer with us, you will be part of a compassionate team dedicated to making a real difference in the lives of vulnerable individuals across Cheshire East. We pride ourselves on fostering a supportive work culture that values employee growth, offering ongoing training and development opportunities to enhance your skills. With competitive benefits and a commitment to community impact, this role provides a fulfilling career path for those looking to contribute meaningfully to society.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment and Floating Support Officer - Homelessness (22.5
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that focus on homelessness support. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, make sure to express why you're passionate about supporting vulnerable individuals. Your enthusiasm can set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by researching the organisation and understanding their values. Tailor your answers to reflect how your skills align with their mission of providing high-quality, person-centred support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Tenancy Sustainment and Floating Support Officer - Homelessness (22.5
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with vulnerable individuals and complex needs. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills:Since strong communication is key in this role, use your application to demonstrate your ability to connect with others. Share examples of how you've provided excellent customer service or supported someone through a tough time.
Highlight Your IT Proficiency:We’re looking for someone who’s confident with IT, especially Microsoft Word and Excel. Mention any relevant experience you have with administrative tasks, invoicing, or benefits applications to show us you’re up to speed!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we might close the vacancy early if we get a lot of applications, so get yours in soon!
How to prepare for a job interview at Honeycomb Group
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Tenancy Sustainment and Floating Support Officer, especially around supporting vulnerable individuals and managing caseloads. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your communication skills, problem-solving abilities, and how you've supported individuals with complex needs. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics, support networks, or the challenges faced in the role. This shows that you're engaged and thinking critically about how you can contribute to the organisation.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The role involves working closely with people, so showing your genuine self can help the interviewers see how you'd fit into their team and connect with clients.
