At a Glance
- Tasks: Provide vital support to vulnerable individuals, helping them maintain safe and secure housing.
- Company: Join a dedicated team focused on making a difference in the Cheshire East community.
- Benefits: Competitive salary, great benefits, and the chance to make a real impact.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Empower others while developing your skills in a rewarding and supportive environment.
- Qualifications: GCSE level education and experience in supporting individuals with complex needs.
The predicted salary is between 28176 - 28176 £ per year.
The Tenancy Sustainment and Floating Support Officer will deliver high-quality, person-centred support to individuals who are vulnerable and/or have complex needs across the Cheshire East borough.
The role supports customers living within both supported accommodation and their own independent tenancies, helping them develop the skills, confidence and stability needed to maintain safe and secure housing. The role is based within the Cheshire East South Borough/community, and the successful candidate will be expected to attend the Head Office in Stoke-on-Trent each Friday.
What you'll do:
- Complete inductions, risk assessments and personalised support plans tailored to individual needs.
- Support customers with wellbeing, budgeting, benefits and move-on housing to build independence.
- Help customers develop the skills and confidence needed to successfully manage their own home.
- Maintain safe, well-managed properties by carrying out regular health and safety checks and accurate administration.
- Manage a caseload effectively while working with support networks, services and the local community to achieve positive outcomes.
Who you are:
- GCSE level education or equivalent, with experience in a similar or transferable sector, ideally supporting customers with complex needs.
- Strong communication skills with a clear understanding of excellent customer service in a support-based environment.
- Confident IT skills, including Microsoft Word and Excel, with experience in administrative and financial processes such as invoices, expenses and benefits applications.
- Ability to manage multiple priorities, solve problems and work effectively under pressure in fast-paced environments.
- Full UK driving licence with access to a vehicle.
- Willingness to undergo an enhanced DBS check.
Tenancy Sustainment and Floating Support Officer (Homelessness) in Street employer: Honeycomb Group
As a Tenancy Sustainment and Floating Support Officer in Cheshire East, you will be part of a compassionate team dedicated to making a real difference in the lives of vulnerable individuals. Our organisation fosters a supportive work culture that prioritises employee wellbeing and professional development, offering comprehensive training and growth opportunities. With a focus on community impact, we provide a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment and Floating Support Officer (Homelessness) in Street
✨Tip Number 1
Get to know the company! Research Cheshire East and their approach to homelessness support. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to homelessness support. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to tenancy sustainment and support work. Think about your past experiences and how they relate to the role, so you can share real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a positive impact.
We think you need these skills to ace Tenancy Sustainment and Floating Support Officer (Homelessness) in Street
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant experience in supporting individuals with complex needs, as this will show us you understand the role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping vulnerable individuals and how your background makes you a great fit for the Tenancy Sustainment and Floating Support Officer role.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application is clear and concise. Use straightforward language and structure your information logically so we can easily see your qualifications.
Apply Early!:Don’t wait around! Given the high volume of applicants expected, we recommend applying through our website as soon as possible to ensure your application stands out. We can’t wait to hear from you!
How to prepare for a job interview at Honeycomb Group
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Tenancy Sustainment and Floating Support Officer, especially around supporting individuals with complex needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your communication skills, problem-solving abilities, and how you've managed multiple priorities. Think about specific situations where you've helped someone develop their independence or navigated a challenging situation.
✨Be Person-Centred
Since this role is all about delivering person-centred support, be ready to discuss how you would tailor your approach to meet individual needs. Share your thoughts on building rapport and trust with clients, as well as how you would handle sensitive situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges the organisation faces, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
