At a Glance
- Tasks: Provide vital support to vulnerable individuals, helping them maintain safe and secure housing.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Competitive salary, flexible hours, and the chance to make a real impact.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Empower others while developing your skills in a rewarding role.
- Qualifications: GCSE level education and experience in support roles preferred.
The predicted salary is between 16906 - 16906 £ per year.
The Tenancy Sustainment and Floating Support Officer will deliver high-quality, person-centred support to individuals who are vulnerable and/or have complex needs across the Cheshire East borough. The role supports customers living within both supported accommodation and their own independent tenancies, helping them develop the skills, confidence and stability needed to maintain safe and secure housing. This role is based within the Cheshire East South Borough/community, and the successful candidate will be expected to attend the Head Office in Stoke-on-Trent each Friday.
What you'll do:
- Complete inductions, risk assessments and personalised support plans tailored to individual needs.
- Support customers with wellbeing, budgeting, benefits and move-on housing to build independence.
- Help customers develop the skills and confidence needed to successfully manage their own home.
- Maintain safe, well-managed properties by carrying out regular health and safety checks and accurate administration.
- Manage a caseload effectively while working with support networks, services and the local community to achieve positive outcomes.
Who you are:
- GCSE level education or equivalent, with experience in a similar or transferable sector, ideally supporting customers with complex needs.
- Strong communication skills with a clear understanding of excellent customer service in a support-based environment.
- Confident IT skills, including Microsoft Word and Excel, with experience in administrative and financial processes such as invoices, expenses and benefits applications.
- Ability to manage multiple priorities, solve problems and work effectively under pressure in fast-paced environments.
- Full UK driving licence with access to a vehicle.
- Willingness to undergo an enhanced DBS check.
Apply now! We may close this vacancy early if we receive a high volume of applications.
Tenancy Sustainment and Floating Support Officer - Homelessness (22.5 in Street employer: Honeycomb Group
As a Tenancy Sustainment and Floating Support Officer with us, you will be part of a compassionate team dedicated to making a real difference in the lives of vulnerable individuals across Cheshire East. We pride ourselves on fostering a supportive work culture that values employee growth, offering ongoing training and development opportunities to enhance your skills. With competitive benefits and a commitment to work-life balance, this role not only provides meaningful employment but also allows you to contribute positively to your community.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment and Floating Support Officer - Homelessness (22.5 in Street
✨Tip Number 1
Network like a pro! Reach out to people in the homelessness support sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting vulnerable individuals. Show them you're passionate about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing complex needs and providing person-centred support. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Tenancy Sustainment and Floating Support Officer - Homelessness (22.5 in Street
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with vulnerable individuals and complex needs. We want to see how your skills align with the role of Tenancy Sustainment and Floating Support Officer.
Showcase Your Communication Skills:Since strong communication is key in this role, use your application to demonstrate your ability to connect with people. Share examples of how you've provided excellent customer service or supported others in a similar environment.
Highlight Relevant Experience:If you've worked in support roles before, make sure to detail your responsibilities and achievements. We’re looking for candidates who can manage caseloads and work effectively under pressure, so don’t hold back!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at Honeycomb Group
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Tenancy Sustainment and Floating Support Officer, especially how to support individuals with complex needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your strong communication skills and ability to manage multiple priorities. Think about situations where you've successfully supported someone or solved a problem under pressure, as these are key aspects of the job.
✨Be Person-Centred
Since the role is all about delivering person-centred support, be ready to discuss how you would tailor your approach to meet individual needs. Share any relevant experiences where you’ve adapted your support style to help someone achieve their goals.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest and helps you gauge if the company is the right fit for you. Consider asking about the support networks available or how success is measured in this role.
