At a Glance
- Tasks: Support and enhance business applications while solving tech issues and improving processes.
- Company: Join Honeycomb Group, a forward-thinking organisation focused on technology and collaboration.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Be part of a dynamic team committed to continuous improvement and customer service.
- Why this job: Make a real impact by driving innovation and improving services through technology.
- Qualifications: Experience in application support and strong problem-solving skills required.
Support Analyst (Applications)
Are you passionate about technology, systems improvement and helping colleagues get the very best from digital solutions?
Do you enjoy solving problems, improving processes and making a real impact through technology?
If so, we'd love to hear from you.
As an Applications Support Analyst, you'll play a vital role in supporting, developing and enhancing the systems that underpin our services.
Working as part of the ICT team and reporting to the Strategic Lead for Applications, you'll provide 1st and 2nd line support while acting as a subject matter expert for key business applications.
This is a hands-on role where you'll work closely with colleagues across the organisation, helping to resolve technical issues, improve business processes and support the successful delivery of system improvements and projects.
From troubleshooting and configuration to testing, training and implementation, you'll help ensure our applications continue to meet the needs of the business and the people we support.
What you’ll do
- Configure, develop and continuously improve our core business systems and applications.
- Provide high-quality 1st and 2nd line application support to colleagues across the organisation.
- Investigate, troubleshoot and resolve application issues, identifying root causes and preventing reoccurrence.
- Support the delivery of system improvement projects, upgrades and deployments.
- Work with business users to understand requirements and translate them into practical system solutions.
- Facilitate system testing and support the rollout of new functionality and enhancements.
- Deliver training, guidance and support to help colleagues make the most of our applications.
- Manage and prioritise requests, system improvements and bug fixes through an organised backlog.
- Contribute to business continuity planning and drive continuous improvement across our technology estate
Who you are
You'll be a proactive and customer-focused technology professional who enjoys collaborating with others and finding innovative solutions to business challenges.
We're looking for someone who has
- Experience working within digital, application support or technology-focused teams.
- Experience supporting, administering or improving business systems such as housing management, CRM or finance platforms.
- Strong Microsoft 365 skills, including Power Apps and Power Automate.
- Excellent problem-solving and troubleshooting abilities, with experience carrying out root cause analysis.
- Great communication skills and the ability to explain technical concepts in a clear and accessible way.
- A passion for continuous improvement, innovation and learning new technologies.
- Experience using technology and AI to improve processes and deliver better outcomes.
- A commitment to delivering excellent customer service and building effective working relationships
Why Join Us?
At Honeycomb Group, technology plays a key role in helping us deliver great services and positive outcomes.
You'll have the opportunity to work on meaningful projects, collaborate with colleagues across the organisation and develop your skills in a supportive, forward-thinking environment.
As part of our ICT team, you'll help shape how technology is used across the Group, driving innovation, improving efficiency and making a real difference to both colleagues and customers every day.
Join us and be part of a team that's committed to continuous improvement, collaboration and using technology to create better outcomes for everyone.
Learn more about our great staff benefits, how we live by our Honeycomb values, and what it's like working here by visiting our Careers Hub.
Apply now! We may close this vacancy early if we receive a high volume of applications.
- Shortlist date: 23rd November 2026
- Interview date: TBC
Support Analyst (Applications) in Stoke-on-Trent employer: Honeycomb Group
As a Homeless Support Officer with us, you will be part of a compassionate team dedicated to making a real difference in the lives of vulnerable individuals in Cheshire East. We pride ourselves on our supportive work culture, offering flexible hours and ongoing professional development opportunities to help you grow in your career while contributing to meaningful change in the community. Join us for a rewarding experience where your efforts are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst (Applications) in Stoke-on-Trent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Honeycomb Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Honeycomb Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Honeycomb Group!
✨Direct Apply to Honeycomb Group
Let's not forget to apply directly through the Honeycomb Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Analyst (Applications) in Stoke-on-Trent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Honeycomb Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Honeycomb Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Honeycomb Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
