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- Tasks: Provide top-notch support to residents and manage customer interactions with empathy.
- Company: Community-focused housing organisation dedicated to improving lives in Stoke-on-Trent.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives by helping them find their happy home.
- Qualifications: Empathy, flexibility, and good ICT skills are essential for success.
- Other info: Join a passionate team committed to community well-being and customer satisfaction.
The predicted salary is between 28000 - 42000 £ per year.
A community-focused housing organization in Stoke-on-Trent seeks a Customer Advisor to provide excellent service and support to residents. You will be the first point of contact, managing customer interactions across various services, both online and in-person.
The ideal candidate is empathetic, flexible, and capable of working under pressure to exceed expectations. Good ICT skills are essential for this role, where you'll also maintain accurate customer records. This position requires a strong commitment to ensuring every resident has access to a happy home.
Social Housing Customer Experience Advisor in Stoke-on-Trent employer: Honeycomb Group
Contact Detail:
Honeycomb Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Housing Customer Experience Advisor in Stoke-on-Trent
✨Tip Number 1
Get to know the organisation! Research their values and community initiatives. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Advisor. This will boost your confidence and prepare you for those tricky questions about handling difficult situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and even a foot in the door when applying through our website.
✨Tip Number 4
Show off your ICT skills! Be ready to discuss how you've used technology to improve customer experiences in the past. Highlighting this will demonstrate your capability to maintain accurate records and support residents effectively.
We think you need these skills to ace Social Housing Customer Experience Advisor in Stoke-on-Trent
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you connect with residents and understand their needs, so share any relevant experiences that showcase your ability to provide excellent customer service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your skills and experiences shine through without unnecessary fluff. This will help us see how you can manage customer interactions effectively.
Highlight Your ICT Skills: Since good ICT skills are essential for this role, don’t forget to mention any relevant tech experience in your application. Whether it’s software you’ve used or systems you’re familiar with, we want to know how you can maintain accurate customer records.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our community-focused team!
How to prepare for a job interview at Honeycomb Group
✨Know the Organisation
Before your interview, take some time to research the community-focused housing organisation. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Customer Experience Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled customer concerns or provided support. Highlight how you went above and beyond to ensure satisfaction, as this will resonate well with the interviewers.
✨Demonstrate ICT Skills
Since good ICT skills are essential for this role, be ready to discuss your experience with relevant software or tools. If possible, mention specific instances where your tech skills helped improve customer interactions or streamline processes.
✨Prepare for Pressure Scenarios
Working under pressure is part of the job, so think of examples where you've thrived in challenging situations. Be prepared to discuss how you prioritise tasks and maintain a positive attitude, even when things get hectic. This will show that you're capable of exceeding expectations in a fast-paced environment.