At a Glance
- Tasks: Lead a team to enhance income management and support community investment.
- Company: Dynamic housing organisation focused on positive community outcomes.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Join a passionate team dedicated to delivering excellent customer service.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Degree level education or relevant qualifications with experience in income management.
The predicted salary is between 35000 - 45000 £ per year.
Stoke-On-Trent
Permanent Full-Time Hours per week - 35
The role
As we continue our period of growth, this role will play a key part in strengthening our income management service and supporting investment across our communities. This is an opportunity to make a real impact by driving performance, supporting customers with care and fairness, and helping shape a service that delivers positive outcomes for the future.
This person will be responsible for leading a team of income officers and ensuring our income collection services are the best they can be, processes and systems are streamlined and fit for purpose and targets are met. They will also manage a caseload of complex cases, train customer facing teams and produce reports as required.
What you’ll do:
- Oversee rent and service charge recovery activity across the Group, ensuring performance targets are met.
- Ensure rent setting and service charge processes are completed accurately, on time, and in line with legislation.
- Provide day-to-day leadership, guidance and support to Income Officers, promoting a high-performing, customer-focused culture.
- Ensure compliance with relevant policies, processes and regulations across income and neighbourhood teams.
- Support debt recovery activity and money advice services, including delivering training and developing team capability.
Who you are:
- Educated to degree level or hold relevant professional or management qualifications.
- Experience of supporting and advising teams in income management within housing services.
- Strong knowledge of affordable housing, income management and relevant legislation, regulation and best practice.
- Proven ability to deliver excellent customer service with a compassionate and customer-focused approach.
- Strong leadership, communication and organisational skills, with the ability to work under pressure.
- Full driving licence and access to a vehicle.
Apply now! We may close this vacancy early if we receive a high volume of applications.
Income Specialist in Stoke-on-Trent employer: Honeycomb Group
As an Income Specialist in Stoke-On-Trent, you will join a dynamic team dedicated to enhancing our income management services while making a tangible difference in the community. We pride ourselves on fostering a supportive work culture that prioritises employee growth through training and development opportunities, alongside a commitment to delivering exceptional customer service with compassion. With competitive benefits and a focus on performance, this role offers a rewarding career path for those looking to contribute positively to our housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Income Specialist in Stoke-on-Trent
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Honeycomb Group!
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We think you need these skills to ace Income Specialist in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Honeycomb Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Honeycomb Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Honeycomb Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Honeycomb Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Honeycomb Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Honeycomb Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Honeycomb Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Honeycomb Group and how you would contribute to adapting HR strategies.
