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- Tasks: Deliver top-notch customer service and provide technical support on the service desk.
- Company: Community-focused organisation based in Stoke-on-Trent.
- Benefits: Gain hands-on experience while helping others and developing your skills.
- Why this job: Join a supportive team and make a difference in your community.
- Qualifications: Relevant qualification in computing or ICT and strong Microsoft knowledge.
- Other info: UK driving license required; potential DBS check for candidates.
The predicted salary is between 24000 - 36000 £ per year.
An organization providing community support based in Stoke-on-Trent is seeking a Technical Support professional to join their ICT team. The role involves delivering exceptional customer service on the service desk, providing first and second line support, and managing incident tickets effectively.
Candidates should possess a relevant qualification in computing or ICT, have a strong working knowledge of Microsoft systems, and excellent communication skills. The position requires a UK driving license and may necessitate a DBS check.
ICT Service Desk Analyst – Learn, Support & Resolve in Stoke-on-Trent employer: Honeycomb Group
Contact Detail:
Honeycomb Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Analyst – Learn, Support & Resolve in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them why you're the perfect fit for their ICT team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, make sure you can explain technical issues in a way that anyone can understand. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive during the interview! Prepare some questions about the team dynamics and the types of incidents you might handle. This shows your enthusiasm and helps you gauge if the role is right for you.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly gives you a better chance of standing out. Plus, it’s super easy to do!
We think you need these skills to ace ICT Service Desk Analyst – Learn, Support & Resolve in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your qualifications in computing or ICT. We want to see how your skills match up with what we're looking for, so don’t hold back!
Customer Service is Key: Since this role is all about delivering exceptional customer service, share examples of how you've provided support in the past. We love hearing about your experiences!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your communication skills shine through in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Honeycomb Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft systems and any relevant technical skills. Be prepared to discuss specific tools or software you've used in previous roles, as well as how you've resolved technical issues in the past.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples where you've gone above and beyond for a customer. Practice articulating these experiences clearly, focusing on your communication skills and how you handle difficult situations.
✨Understand the Role and the Company
Do your homework on the organisation providing community support. Familiarise yourself with their mission and values, and think about how your skills align with their goals. This will help you tailor your answers and show genuine interest during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think through common ICT issues and how you would approach resolving them. Practising these scenarios can help you feel more confident and articulate during the interview.
