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- Tasks: Provide top-notch technical support and help everyone use technology effectively.
- Company: Join Honeycomb Group, a compassionate team dedicated to making a difference.
- Benefits: Enjoy a competitive salary, great benefits, and a supportive work environment.
- Why this job: Make a real impact by helping others with their tech challenges.
- Qualifications: Experience in customer service and ICT support, plus a relevant qualification.
- Other info: Dynamic role with opportunities for growth and learning.
The predicted salary is between 24000 - 32000 £ per year.
Salary: £28,195.80 a year
Location: Stoke on Trent
Hours per week: 35
Contract type: Permanent
We are looking for someone to provide technical support for Honeycomb Group's ICT systems, giving great customer service and helping everyone to use technology effectively.
Job requirements:
- Providing excellent customer service on the ICT service desk, providing first and second line support.
- Making sure incident tickets are logged, triaged and resolved within agreed service level targets.
- Setting up and maintaining mobile equipment.
- Supporting the whole ICT team with administrative duties.
- Providing ICT learning sessions for staff.
- Setting up new users and administering user permissions and security.
- Working with various teams and colleagues to determine specific issues and support smarter ways of working.
- Administering and maintaining the asset and software licence register.
What we are looking for:
- Some experience in a customer service role and an ICT support environment.
- Relevant qualification in computing or ICT.
- Good working knowledge of Microsoft systems.
- Ability to solve problems using own initiative and prioritise work to meet deadlines.
- Great communication skills.
- Someone compassionate and supportive, and happy to help no matter how big or small the problem is.
- UK Driving License and full access to a vehicle is essential.
- DBS Check required.
Help us to make sure everyone in our region has access to a happy home. APPLY NOW!
We will be interviewing as we go so might close the application process early if we find the right person.
ICT Service Desk Analyst in Stoke-on-Trent employer: Honeycomb Group
Contact Detail:
Honeycomb Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Analyst in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field and let them know you're on the hunt for a Service Desk Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service scenarios. Think about how you would handle common issues on the service desk and be ready to share your problem-solving strategies with us.
✨Tip Number 3
Show off your passion for technology! During interviews, express your enthusiasm for helping others use tech effectively. Share examples of how you've provided great customer service in the past, especially in ICT support roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re interviewing as we go, so the sooner you apply, the better your chances!
We think you need these skills to ace ICT Service Desk Analyst in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and ICT support. We want to see how you've solved problems and provided great service in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping others with technology and how your skills align with our needs. Keep it friendly and professional!
Show Off Your Communication Skills: Since great communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We want to see how you can convey information effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Honeycomb Group
✨Know Your Tech
Brush up on your knowledge of Microsoft systems and any relevant ICT tools. Be ready to discuss your experience with these technologies, as well as how you've used them to solve problems in the past.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to help someone, as this will show your compassionate side.
✨Show Your Problem-Solving Skills
Be ready to demonstrate your ability to troubleshoot and resolve issues. You might be asked to walk through a hypothetical problem, so practice explaining your thought process clearly and logically.
✨Communicate Effectively
Great communication skills are essential for this role. Practice articulating your thoughts and ideas concisely. Remember, it's not just about what you say, but how you say it—be friendly and approachable!
