At a Glance
- Tasks: Help people access homelessness services and secure stable housing.
- Company: Supportive organisation dedicated to helping those in need.
- Benefits: Great benefits, meaningful work, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to engage across the community.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSE level education and a passion for customer service.
As a Gateway Coordinator, you'll be the first point of contact for people accessing our homelessness services. You'll help customers take the next step towards safe and stable housing by coordinating referrals, identifying support needs and ensuring people receive the right help at the right time. While the role is primarily office-based, you'll also have opportunities to visit homelessness support hubs across the city and work alongside partner organisations.
What you'll do:
- Receive and assess referrals from customers, professionals and partner organisations.
- Manage a caseload, supporting customers from referral through to securing accommodation.
- Provide advice, guidance and signposting to people experiencing or at risk of homelessness.
- Work with Destination partners, local authorities and other agencies to help customers access housing and support.
- Identify safeguarding concerns and take appropriate action to keep customers safe.
- Maintain accurate and confidential records using case management systems.
- Keep customers informed throughout the referral process and explain what support is available to them.
- Visit homelessness support hubs across the city to engage with customers and promote our services.
Who you are:
- Educated to GCSE level (or equivalent), with good literacy and numeracy skills.
- Passionate about supporting people and delivering excellent customer service.
- Able to manage a busy workload and work well under pressure.
- Experienced in supporting people with complex needs, or able to demonstrate transferable skills relevant to the role.
- Comfortable handling sensitive and confidential information appropriately.
- Confident using Microsoft Office programmes, including Outlook, Word and Excel.
- A strong communicator, with the ability to build positive relationships with customers and partner organisations.
- Organised, proactive and able to use your own initiative as well as work as part of a team.
- Compassionate, resilient and committed to helping people achieve positive outcomes.
Apply now! We may close this vacancy early if we receive a high volume of applications.
Gateway Co-ordinator in Stoke-on-Trent employer: Honeycomb Group
As a Gateway Coordinator in Stoke-on-Trent, you will join a compassionate and dedicated team committed to making a real difference in the lives of those experiencing homelessness. Our supportive work culture fosters collaboration and personal growth, offering opportunities for professional development while ensuring you have the resources needed to thrive in your role. With a focus on employee well-being and a strong community presence, we provide a rewarding environment where your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Gateway Co-ordinator in Stoke-on-Trent
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Honeycomb Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Honeycomb Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Honeycomb Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Honeycomb Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Gateway Co-ordinator in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Honeycomb Group:Before hitting send, make sure to tailor your application specifically to Honeycomb Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Honeycomb Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
