At a Glance
- Tasks: Support vulnerable customers with complex needs to achieve independent living.
- Company: Join a passionate charity dedicated to erasing homelessness in Staffordshire.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Dynamic role with a focus on community impact and collaboration.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: GCSEs in English and maths, plus experience in support roles.
As a Floating Support Officer, you will work with the Floating Support Team to deliver high quality support to our customers who are vulnerable and/or have complex needs, living in all tenures within Stoke on Trent. The role will provide support in offering resettlement and sustainment support throughout the city.
What you’ll do:
- Complete inductions, risk assessments, and co-produce personalised, person-centred support plans.
- Deliver ongoing support across tenancy sustainment, resettlement, finances, health, and move-on goals.
- Signpost and advocate for access to services, addressing barriers related to mental health, substance use, and offending.
- Work collaboratively with multi-agency partners and support networks to achieve positive outcomes.
- Empower customers to manage tenancies, maximise income, address debts, and successfully move into independent housing.
Who you are:
- A good level of education including GCSE English and maths, or equivalent.
- Demonstrable experience of working in a similar sector or transferable skills.
- Experience of working with customers with complex needs.
- Excellent communication skills.
- Experience in completing forms and applications for benefits and grants.
- Ability to work under pressure and manage multiple tasks and demands.
The successful candidate will be required to complete a DBS check.
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn’t a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own.
Floating Support Officer in Stoke-on-Trent employer: Honeycomb Group
As a Senior Domestic Abuse Practitioner in Stoke-on-Trent, you will join a compassionate team dedicated to making a real difference in the lives of individuals and families affected by domestic abuse. Our organisation fosters a supportive work culture that prioritises employee well-being and professional growth, offering comprehensive training and development opportunities. With a focus on collaboration and community impact, we provide a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Floating Support Officer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their mission. Be ready to discuss how your experience aligns with their goals, especially in supporting vulnerable individuals and tackling complex needs.
✨Tip Number 3
Showcase your skills! Bring examples of your past work with customers who have complex needs. Whether it’s through case studies or anecdotes, demonstrating your hands-on experience can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our mission to combat homelessness.
We think you need these skills to ace Floating Support Officer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Floating Support Officer role. We want to see how you can bring value to our team and support our customers effectively.
Showcase Your Experience:Don’t hold back on sharing your relevant experience, especially if you've worked with vulnerable individuals or in similar sectors. We love seeing real-life examples of how you've made a difference!
Be Clear and Concise:When filling out forms or writing your cover letter, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the heart of what you want to convey.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the quickest way for us to receive your application and start the process of getting to know you!
How to prepare for a job interview at Honeycomb Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Floating Support Officer inside out. Familiarise yourself with the key responsibilities like risk assessments and support plans. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Be ready to discuss your previous experience working with vulnerable individuals or those with complex needs. Prepare specific examples that highlight your skills in communication, advocacy, and multi-agency collaboration. This will demonstrate your capability to handle the challenges of the role.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, the types of cases you'll be handling, or how success is measured in this role. This shows that you’re not just looking for any job, but that you’re keen on making a real impact.
✨Stay Calm Under Pressure
Given the nature of the role, it’s important to convey your ability to manage stress and multitask. Think of scenarios where you successfully handled pressure in the past and be ready to share these stories. This will reassure the interviewers that you can thrive in a demanding environment.
