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- Tasks: Ensure quality in support services and enhance customer safety and compliance.
- Company: Join the Honeycomb Group, a social-minded team dedicated to creating happy homes.
- Benefits: Competitive salary, flexible hours, and a chance to make a real difference.
- Why this job: Be part of a mission to improve lives and support vulnerable communities.
- Qualifications: Experience in quality assurance or similar roles, with strong communication skills.
- Other info: Dynamic role with opportunities for personal growth and impactful work.
The predicted salary is between 33000 - 46200 £ per year.
As a Quality Assurance Officer, you will play a vital role in ensuring our support & wellbeing services across the Honeycomb Group meet regulatory expectations, internal quality standards, and sector best practices. Working across our homelessness, domestic abuse, and home support brands, you will monitor and enhance the quality of support services provided to a wide range of customers, ensuring safety, compliance, and continuous improvement across all services.
Job requirements:
- Work with Honeycomb Group's brands to provide assurance that performance complies with regulatory standards.
- Undertake regular quality audits, service reviews, and thematic checks across Honeycomb's support and wellbeing services.
- Coordinate, collate, and present KPIs, outcomes, and feedback to identify trends, measure effectiveness, and inform decision-making across operational teams.
- Collaborate with managers and front-line staff to identify areas for improvement, develop and monitor action plans, and embed person-centred, best-practice approaches.
- Deliver learning sessions and briefings to strengthen understanding and consistent application of quality frameworks.
- Take ownership of timelines and priorities across multiple services, managing workloads independently while supporting colleagues to meet review deadlines.
What we're looking for:
- Experience in quality, compliance, or similar operational roles within housing, homelessness, domestic abuse, or other support settings.
- Strong understanding of safeguarding principles, support planning, risk management, health & safety, and incident reporting.
- Excellent verbal and written communication skills, with the ability to build relationships across teams and management levels.
- Strong auditing, data analysis, and reporting abilities.
- Advanced understanding of ICT, including Microsoft Office and CRMs.
- Confidence in working safely with sensitive information and understanding data protection.
- Must be prepared to travel to schemes where and when necessary.
Help us to make sure everyone in our region has access to a happy home. APPLY NOW!
We will be interviewing for this role as we go, so we may close the vacancy early if we find the right candidate.
Quality Assurance Officer in Stafford employer: Honeycomb Group
Contact Detail:
Honeycomb Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Honeycomb Group. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Honeycomb Group's values and services. Show us that you understand our mission and how your skills can contribute to making homes happier and safer for everyone.
✨Tip Number 3
Practice common interview questions related to quality assurance and compliance. We want to see your confidence and expertise shine through, so rehearse your answers and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Quality Assurance Officer position.
We think you need these skills to ace Quality Assurance Officer in Stafford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality Assurance Officer role. Highlight your experience in quality, compliance, or similar operational roles, and show how your skills align with what we’re looking for at Honeycomb Group.
Showcase Your Skills: Don’t forget to emphasise your excellent verbal and written communication skills. We want to see how you can build relationships across teams and management levels, so give us examples of how you've done this in the past!
Be Data Savvy: Since the role involves auditing and data analysis, make sure to mention any relevant experience you have with KPIs, outcomes, and reporting. Show us that you can handle data like a pro and use it to inform decision-making.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, we’re interviewing as we go, so don’t wait too long!
How to prepare for a job interview at Honeycomb Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Quality Assurance Officer. Familiarise yourself with regulatory standards and best practices in support services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in quality assurance, compliance, or similar operational settings. Highlight any audits you've conducted or improvements you've implemented, especially in housing or support services, to illustrate your capability.
✨Communicate Clearly
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to discuss how you've built relationships across teams and how you can effectively present KPIs and feedback to inform decision-making.
✨Emphasise Team Collaboration
The role involves working closely with managers and front-line staff, so be prepared to discuss your approach to collaboration. Share examples of how you've identified areas for improvement and developed action plans with colleagues, showcasing your ability to work as part of a team.