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- Tasks: Support vulnerable customers in securing and maintaining their homes with compassion and guidance.
- Company: Join a social-minded charity dedicated to erasing homelessness in Staffordshire.
- Benefits: Competitive salary, flexible hours, and the chance to make a real difference.
- Other info: Be part of a passionate team making a positive impact in the community.
- Why this job: Empower those in need and help create secure futures for individuals facing homelessness.
- Qualifications: Experience in housing or customer service, strong communication skills, and a full UK driving licence.
The predicted salary is between 21884 - 21884 £ per year.
As a Tenancy Sustainment Officer, you will work with the Tenancy Sustainment Team to deliver high-quality Tenancy Sustainment to our customers who are vulnerable and/or have complex needs, living in their accommodation in the Stoke on Trent area.
What you will do:
- Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups.
- Assisting with all areas of move-in to make sure new residents are made to feel comfortable.
- Maintaining tenancy conditions and making sure that properties and stock are maintained.
- Dealing with enquiries and complaints from tenants and members of the community or public.
- Making sure regular property and health and safety inspections and report any issues to the relevant teams.
Who you are:
- Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
- Experience of working in housing and/or dealing directly with the public/customers in a busy service environment.
- Experience of dealing with complex behaviour.
- Great communication and problem-solving skills.
- Full UK Driving License with own vehicle for work purposes.
- DBS check required.
Apply now! We may close this vacancy early if we receive a high volume of applications.
Who we are: We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn’t a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere.
Pensions Officer in Stafford employer: Honeycomb Group
Contact Detail:
Honeycomb Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Officer in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their mission. Be ready to share your experiences that align with their values, especially around supporting vulnerable individuals and dealing with complex needs.
✨Tip Number 3
Practice your communication skills! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and show off your problem-solving abilities during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our mission to tackle homelessness.
We think you need these skills to ace Pensions Officer in Stafford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing and working with vulnerable customers. We want to see how your skills align with the role of a Tenancy Sustainment Officer!
Show Your Compassion: In your written application, let your genuine understanding and compassion for people without a home shine through. We’re looking for someone who can empower customers and give them a voice, so share any relevant experiences that demonstrate this.
Highlight Communication Skills: Since great communication is key for this role, be sure to showcase your problem-solving abilities and how you’ve effectively dealt with enquiries or complaints in the past. We love seeing real-life examples!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Honeycomb Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenancy Sustainment Officer inside out. Familiarise yourself with the responsibilities mentioned in the job description, like providing advice and guidance to customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Compassion
This role requires a genuine understanding of vulnerable individuals and complex needs. Be prepared to share examples from your past experiences where you've demonstrated empathy and support for those in difficult situations. Highlighting your compassion will resonate well with the interviewers.
✨Brush Up on Communication Skills
As a Tenancy Sustainment Officer, you'll need to communicate effectively with tenants and the community. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios you could face in the job, such as dealing with complaints or conducting inspections.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team, the challenges they face, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.