Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support vulnerable customers in securing and maintaining their homes with compassion and guidance.
- Company: Join Honeycomb Group, a charity dedicated to erasing homelessness in Staffordshire.
- Benefits: Competitive salary, flexible hours, and the chance to make a real difference.
- Other info: Be part of a passionate team making a positive impact on lives.
- Why this job: Empower those in need and help create lasting change in your community.
- Qualifications: Experience in housing or customer service, great communication skills, and a full UK driving licence.
The predicted salary is between 21884 - 21884 £ per year.
As a Tenancy Sustainment Officer, you will work with the Tenancy Sustainment Team to deliver high-quality Tenancy Sustainment to our customers who are vulnerable and/or have complex needs, living in their accommodation in the Stoke on Trent area.
What you'll do:
- Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups.
- Assisting with all areas of move-in to make sure new residents are made to feel comfortable.
- Maintaining tenancy conditions and making sure that properties and stock are maintained.
- Dealing with enquiries and complaints from tenants and members of the community or public.
- Making sure regular property and health and safety inspections and report any issues to the relevant teams.
Who you are:
- Someone with a genuine understanding and compassion for people without a home, who won't judge but instead will empower customers and give them a voice.
- Experience of working in housing and/or dealing directly with the public/customers in a busy service environment.
- Experience of dealing with complex behaviour.
- Great communication and problem-solving skills.
- Full UK Driving License with own vehicle for work purposes.
- DBS check required.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
Officer Training in Stafford employer: Honeycomb Group
Contact Detail:
Honeycomb Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Officer Training in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to tenancy sustainment. Think about your experiences and how they relate to the role. We want you to showcase your compassion and problem-solving skills!
✨Tip Number 3
Practice your communication skills! Role-play with a friend or family member to get comfortable discussing your experiences and how you can help vulnerable customers. Clear communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our mission to tackle homelessness.
We think you need these skills to ace Officer Training in Stafford
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your genuine understanding and compassion for vulnerable people shine through. We want to see how you can empower customers and give them a voice, so share any relevant experiences that highlight this.
Tailor Your Application: Make sure to tailor your application specifically for the Tenancy Sustainment Officer role. Highlight your experience in housing or working with the public, and don’t forget to mention your problem-solving skills – they’re key for this position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your points are easy to understand. This will help us see your great communication skills right from the start.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Honeycomb Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenancy Sustainment Officer inside out. Familiarise yourself with tenancy agreements, occupancy handbooks, and the specific needs of vulnerable customers. This will show your potential employer that you're genuinely interested and prepared.
✨Show Empathy
This role requires compassion and understanding. Be ready to share examples from your past experiences where you've helped individuals in difficult situations. Highlight your ability to empower others and how you’ve dealt with complex behaviours in a supportive manner.
✨Communication is Key
Great communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare answers to common questions about handling tenant complaints or conducting health and safety inspections.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to resolve conflicts or assist someone in need. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.