At a Glance
- Tasks: Provide compassionate support to individuals facing homelessness and help them build independent lives.
- Company: Join a dedicated team focused on making a real difference in the community.
- Benefits: Competitive salary, flexible hours, and the chance to impact lives positively.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Be a vital part of helping others find stability and improve their wellbeing.
- Qualifications: GCSE level education and experience with complex needs preferred.
The predicted salary is between 16178 - 22649 £ per year.
As a Tenancy Sustainment and Floating Support Officer, you will deliver high-quality, person-centred support to individuals with complex or vulnerable needs across the Cheshire East borough. You will provide regular one-to-one support in peoples homes and in the community, building trusting relationships and helping customers overcome challenges, access services, and develop the skills and confidence needed to sustain their tenancy. The role includes supporting with housing issues, income maximisation, budgeting, life skills, and navigating complex personal circumstances, while working closely with partner agencies, maintaining accurate records, and managing your own caseload effectively.
We are looking for a compassionate and committed individual who is motivated by making a genuine difference. You will be resilient, hardworking, and confident working independently, with the knowledge and experience to support customers towards greater stability, independence, and improved wellbeing.
Job requirements- Work with customers to complete an induction, risk assessments and create personalised support plans based on their individual needs.
- Develop and review personalised support plans for customers that are person-centred. These should include their personal health and wellbeing, debt management, benefit entitlement and move-on housing options.
- Empower customers to build independence and understand what is required to successfully manage their own home.
- Ensure all properties are well maintained and that regular health and safety checks are completed.
- Support customers to develop positive relationships with their support network and other services.
- Complete all administration in a timely and accurate manner, including risk assessments, support plans, forms and database entries.
- Support customers to move on into their own independent tenancy.
- Work with the local community to fundraise and raise Concretes profile in the local community.
- Educated to a GCSE level or higher.
- 1-2 years experience working in a similar sector or transferable skills.
- Experience of working with customers with complex needs.
- Strong experience in managing complex tasks and problem-solving within fast-paced environments.
- Excellent proficiency in Microsoft Word and advanced working knowledge of Microsoft Excel.
- Strong communication skills, both written and verbal.
- Understanding of what great customer service is.
- Ability to fulfil contractual commitments for commissioned services.
- Experience in supporting financial processes, including expenses and invoice processing.
- Experience in completing forms and applications for benefits and grants.
- Ability to work under pressure and manage multiple tasks and demands.
- Full UK Driving License with own vehicle for work purposes.
- Willing to undergo an enhanced DBS check.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
Tenancy Sustainment and Floating Support Officer (Homelessness) in Slough employer: Honeycomb Group
Join a compassionate and dedicated team as a Tenancy Sustainment and Floating Support Officer in Cheshire East, where you will have the opportunity to make a meaningful impact on the lives of individuals facing homelessness. Our supportive work culture prioritises employee wellbeing and professional growth, offering ongoing training and development opportunities to enhance your skills. With a focus on collaboration and community engagement, we empower our staff to create positive change while enjoying a fulfilling career in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment and Floating Support Officer (Homelessness) in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the homelessness support sector, attend local events, and connect with organisations. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion! When you get an interview, let your genuine commitment to helping others shine through. Share personal stories or experiences that highlight your dedication to making a difference in people's lives.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've supported someone with complex needs or managed a challenging situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tenancy Sustainment and Floating Support Officer (Homelessness) in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tenancy Sustainment and Floating Support Officer role. Highlight your experience with complex needs and how you've made a difference in similar roles. We want to see how you can bring your unique skills to our team!
Showcase Your Compassion:In your application, let your passion for helping others shine through. Share specific examples of how you've supported individuals in challenging situations. We’re all about making a genuine difference, so show us your heart!
Be Clear and Concise:When filling out forms or writing your cover letter, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Honeycomb Group
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the key responsibilities like supporting customers with complex needs and creating personalised support plans. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Show Your Compassion
As a Tenancy Sustainment and Floating Support Officer, empathy is key. Prepare examples from your past experiences where you've helped individuals overcome challenges or supported them in tough situations. This will demonstrate your commitment to the role and your ability to build trusting relationships.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage complex tasks. Think of specific situations where you had to navigate difficult circumstances or support someone in crisis. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges the organisation faces, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
