Scheme Manager - Females

You’ll manage the team at our 24/7 Female Scheme, ensuring that everyone has the right support, training and tools to work independently and confidently. You’ll make sure that customers receive the right support to maintain their tenancy and develop positive relationships with other customers and the community. You will also be required to manage additional schemes at different times as required.

What you’ll do:

• Lead the day-to-day delivery of a 24/7 supported accommodation service, ensuring high-quality housing management, building safety, and effective service delivery.
• Manage, support, and develop staff through recruitment, training, supervision, regular meetings, and performance objectives.
• Oversee referrals, resident engagement, multi-agency working, and promote customer involvement to ensure positive outcomes for residents.
• Monitor service performance, including rent collection, void management, property inspections, repairs, health and safety, and risk assessments.
• Manage budgets, staffing expenditure, case management systems, and service reviews to ensure accurate records, compliance, and cost-effective operations.

Who you are:

• Degree-level qualification or equivalent experience, with experience in Housing Management.
• CIH membership or willingness to work towards it.
• Strong leadership and people management skills, with the ability to coach, develop, and inspire others.
• Excellent communication, influencing, and negotiation skills, with a professional and solution-focused approach.
• Strong business and financial awareness, including experience supporting budgets, expenses, and invoice processes.
• Experience in project delivery, process improvement, and driving a culture of continuous improvement and innovation.
• Ability to travel, with a full UK driving license and a car.
• Willingness to work flexibly, including covering shifts and some evenings and weekends.
• Willingness to undertake a DBS check.

Apply now! We may close this vacancy early if we receive a high volume of applications.

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn’t a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.

Why choose us:

• A range of discounts at many high-street retailers and well-known brands.
• Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.
• We offer flexible working, to help you manage your work-life balance.
• Annual leave purchase scheme with two chances to join and boost your annual leave - you will also be entitled to time off for public holidays or paid days to take flexibly.
• We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.
• A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.
• Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
• Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.
• Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.