At a Glance
- Tasks: Provide vital support to individuals facing homelessness and help them build independent lives.
- Company: Join a compassionate team dedicated to making a real difference in the community.
- Benefits: Competitive salary, flexible hours, and the chance to impact lives positively.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Be a part of something meaningful and help others find their way home.
- Qualifications: GCSE level education and experience with complex needs preferred.
The predicted salary is between 16178 - 22649 £ per year.
As a Tenancy Sustainment and Floating Support Officer, you will deliver high-quality, person-centred support to individuals with complex or vulnerable needs across the Cheshire East borough. You will provide regular one-to-one support in peoples homes and in the community, building trusting relationships and helping customers overcome challenges, access services, and develop the skills and confidence needed to sustain their tenancy. The role includes supporting with housing issues, income maximisation, budgeting, life skills, and navigating complex personal circumstances, while working closely with partner agencies, maintaining accurate records, and managing your own caseload effectively.
We are looking for a compassionate and committed individual who is motivated by making a genuine difference. You will be resilient, hardworking, and confident working independently, with the knowledge and experience to support customers towards greater stability, independence, and improved wellbeing.
Job requirements
- Work with customers to complete an induction, risk assessments and create personalised support plans based on their individual needs.
- Develop and review personalised support plans for customers that are person-centred. These should include their personal health and wellbeing, debt management, benefit entitlement and move-on housing options.
- Empower customers to build independence and understand what is required to successfully manage their own home.
- Ensure all properties are well maintained and that regular health and safety checks are completed.
- Support customers to develop positive relationships with their support network and other services.
- Complete all administration in a timely and accurate manner, including risk assessments, support plans, forms and database entries.
- Support customers to move on into their own independent tenancy.
- Work with the local community to fundraise and raise Concretes profile in the local community.
What we’re looking for
- Educated to a GCSE level or higher.
- 1-2 years experience working in a similar sector or transferable skills.
- Experience of working with customers with complex needs.
- Strong experience in managing complex tasks and problem-solving within fast-paced environments.
- Excellent proficiency in Microsoft Word and advanced working knowledge of Microsoft Excel.
- Strong communication skills, both written and verbal.
- Understanding of what great customer service is.
- Ability to fulfil contractual commitments for commissioned services.
- Experience in supporting financial processes, including expenses and invoice processing.
- Experience in completing forms and applications for benefits and grants.
- Ability to work under pressure and manage multiple tasks and demands.
- Full UK Driving License with own vehicle for work purposes.
- Willing to undergo an enhanced DBS check.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
Tenancy Sustainment and Floating Support Officer (Homelessness) in London employer: Honeycomb Group
Join a compassionate and dedicated team as a Tenancy Sustainment and Floating Support Officer in Cheshire East, where you will have the opportunity to make a meaningful impact on the lives of individuals facing homelessness. Our supportive work culture prioritises employee wellbeing and professional growth, offering ongoing training and development opportunities to enhance your skills. With a focus on collaboration and community engagement, we empower our staff to create positive change while enjoying a fulfilling career in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment and Floating Support Officer (Homelessness) in London
✨Tip Number 1
Network like a pro! Reach out to people in the homelessness support sector, attend local events, and connect with organisations that align with your values. Building relationships can open doors to opportunities you might not find online.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for helping others shine through. Share personal stories or experiences that highlight your commitment to making a difference in people's lives.
✨Tip Number 3
Prepare for interviews by researching the organisation and its values. Tailor your answers to reflect how your skills and experiences align with their mission. This shows you’re not just looking for any job, but you genuinely want to be part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make a difference together!
We think you need these skills to ace Tenancy Sustainment and Floating Support Officer (Homelessness) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tenancy Sustainment and Floating Support Officer role. Highlight your experience with complex needs and how you've made a difference in previous roles. We want to see how you can bring your unique skills to our team!
Showcase Your Compassion:In your application, let your passion for helping others shine through. Share specific examples of how you've supported individuals in challenging situations. We’re all about making a genuine difference, so show us your heart!
Be Clear and Concise:When filling out forms or writing your cover letter, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, so make it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Honeycomb Group
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the key responsibilities like supporting customers with complex needs and creating personalised support plans. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Show Your Compassion
As a Tenancy Sustainment and Floating Support Officer, empathy is key. Prepare examples from your past experiences where you've helped individuals overcome challenges or supported them in tough situations. This will demonstrate your ability to build trusting relationships and your commitment to helping others.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific situations, like managing a customer’s housing issues or navigating their personal circumstances. Practising these scenarios can help you articulate your thought process during the interview.
✨Highlight Your Organisational Skills
Since you'll be managing your own caseload, it's crucial to showcase your organisational abilities. Discuss how you prioritise tasks, manage time effectively, and keep accurate records. Mention any tools or methods you use to stay organised, especially if you have experience with Microsoft Excel.
