Independent Living Coach - Young Persons Support Worker

As an Independent Living Coach, you will provide advice and support to people who have experienced homelessness across our young persons, male and female 24/7 schemes. You'll work as part of a team to manage the day-to-day running of the scheme, supporting customers with tenancy management, signposting for additional support with housing, health and welfare. You will be allocated a main scheme base, with the expectation that you could be requested to cover shifts across all the schemes.

Job requirements:

• Cover all reception tasks, including the phone, post and enquiries.
• Respond to neighbourhood concerns appropriately by recording details of any queries or concerns.
• Support new customers when they move in to make sure they understand their rights and responsibilities.
• Make sure they feel comfortable and informed about their agreement, the local area and other services.
• Support customers to manage their rent and service charge payments, including their benefits claims where necessary, arranging appointments with organisations such as DWP.
• Provide advice to customers on health, housing and other issues as necessary, signposting them to other agencies and accompanying them to appointments where appropriate.
• Maintain the safety and security of customers and the building by supervising the entrance and exit and undertaking regular health and safety checks of the rooms and communal areas.
• Deal with the immediate needs of customers as appropriate.
• Provide crisis intervention, defuse difficult or dangerous situations in a sensitive and effective way.
• Support with financial and administrative duties when needed.

What we're looking for:

• Educated to GCSE level or with a good level of Maths and English.
• Some experience dealing directly with the public and/or clients or customers in a busy service environment.
• Some experience dealing with complex and difficult behaviours in relation to people facing multiple disadvantages.
• Knowledge of confidentiality and the importance of discretion in relation to maintaining professional boundaries.
• Knowledge of how to support vulnerable people make changes in their lives.
• Genuine understanding and compassion for people without a home, who won't judge but will instead empower and give them a voice.
• Great communication skills.
• Able to work on a rota, including mornings, evenings and weekends and bank holidays including Christmas and New Year.
• Ability to work under pressure and manage multiple tasks and demands.
• Full UK driving licence and use of your own vehicle for work.
• DBS check required.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

Who we are: We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere.