The role
As we continue our period of growth, this role will play a key part in strengthening our income management service and supporting investment across our communities. This is an opportunity to make a real impact by driving performance, supporting customers with care and fairness, and helping shape a service that delivers positive outcomes for the future.
This person will be responsible for leading a team of income officers and ensuring our income collection services are the best they can be, processes and systems are streamlined and fit for purpose and targets are met. They will also manage a caseload of complex cases, train customer facing teams and produce reports as required.
What you’ll do:
- Oversee rent and service charge recovery activity across the Group, ensuring performance targets are met.
- Ensure rent setting and service charge processes are completed accurately, on time, and in line with legislation.
- Provide day-to-day leadership, guidance and support to Income Officers, promoting a high-performing, customer-focused culture.
- Ensure compliance with relevant policies, processes and regulations across income and neighbourhood teams.
- Support debt recovery activity and money advice services, including delivering training and developing team capability.
Who you are:
- Educated to degree level or hold relevant professional or management qualifications.
- Experience of supporting and advising teams in income management within housing services.
- Strong knowledge of affordable housing, income management and relevant legislation, regulation and best practice.
- Proven ability to deliver excellent customer service with a compassionate and customer-focused approach.
- Strong leadership, communication and organisational skills, with the ability to work under pressure
- Full driving licence and access to a vehicle.
Apply now! We may close this vacancy early if we receive a high volume of applications.
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INDLOW
Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Staffs Housing is a leader in providing quality affordable housing to Staffordshire, Cheshire and the surrounding areas, ensuring there are no barriers to home-seekers finding a place they're proud to call home.
Watch our short video below and hear what our residents think about us and how we're breaking down the barriers to good quality housing.
Why choose us?
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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