Head of Homelessness and Complex Needs

As Head of Homelessness and Complex Needs, you'll lead the delivery, development and growth of Concrete services, to enable us to achieve our ambition of making homelessness history. You will strategically and operationally lead and coach all teams to deliver a range of services across North Staffordshire and Cheshire East.

Job requirements:

• Lead Concrete's homelessness housing and support services across Staffordshire and Cheshire East.
• Define and review services to ensure that the needs of customers are met, and develop new and existing services for Concrete's customers, with a focus on preventative measures.
• Manage property portfolios, acquisitions, and developments.
• Raise awareness of homelessness and promote the work of Concrete to make homelessness history.
• Effective leadership and management of people, including maintaining positive team dynamics, ensuring teams and services are well developed, induction and training of staff and coaching and support to ensure further development.
• Meet legislative and contractual requirements and ensure compliance with the use of systems and collection of data.
• Be the primary point of communication at a senior level with partners, representing Concrete at local, regional and national forums. Establish and maintain positive working relationships with other relevant agencies.
• Ensure that customers are involved and embedded in the day-to-day practice of services.
• Be actively engaged in the promotion of homelessness services, initiatives and campaigns.
• Act as the spokesperson for publicity opportunities, alongside the Executive Director of Support and Wellbeing.

What we're looking for:

• Good standard of education GCSE in English and Maths or equivalent, with a relevant qualification in housing/social care/support services and with evidence of career progression and self-development.
• Experience managing supported housing and/or homelessness services.
• Experience building positive working relationships with commissioners, funding schemes and partners.
• Experience managing, coaching and developing people at Team Leader level or above, across multiple services and locations.
• Knowledge and experience of managing contracts and services, with effective management of teams within funded and regulated services.
• Up to date with current issues, practices and laws within safeguarding, homelessness, mental health and housing.
• Great written and verbal communication skills and experience working with people at all levels.
• Self-aware, engaging of others, able to lead change and achieve results.
• Empathetic and understanding of Concrete's diverse customer group, with a drive to create the best possible services to meet their needs.
• Enhanced DBS check.
• Driving licence with access to own vehicle for work.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! We'll be interviewing as we go so might close the application process early if we find the right person.

Who we are:

We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere.