At a Glance
- Tasks: Provide vital support to vulnerable individuals, helping them maintain safe and secure housing.
- Company: Join a dedicated team focused on making a difference in the Cheshire East community.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Dynamic role with a chance to develop essential skills in a rewarding field.
- Why this job: Make a real impact by empowering individuals to achieve independence and stability.
- Qualifications: GCSE level education and experience in supporting customers with complex needs.
The predicted salary is between 28176 - 28176 £ per year.
The Tenancy Sustainment and Floating Support Officer will deliver high-quality, person-centred support to individuals who are vulnerable and/or have complex needs across the Cheshire East borough. The role supports customers living within both supported accommodation and their own independent tenancies, helping them develop the skills, confidence and stability needed to maintain safe and secure housing. The role is based within the Cheshire East South Borough/community, the successful candidate will be expected to attend the Head Office in Stoke-on-Trent each Friday.
What you'll do:
- Complete inductions, risk assessments and personalised support plans tailored to individual needs.
- Support customers with wellbeing, budgeting, benefits and move-on housing to build independence.
- Help customers develop the skills and confidence needed to successfully manage their own home.
- Maintain safe, well-managed properties by carrying out regular health and safety checks and accurate administration.
- Manage a caseload effectively while working with support networks, services and the local community to achieve positive outcomes.
Who you are:
- GCSE level education or equivalent, with experience in a similar or transferable sector, ideally supporting customers with complex needs.
- Strong communication skills with a clear understanding of excellent customer service in a support-based environment.
- Confident IT skills, including Microsoft Word and Excel, with experience in administrative and financial processes such as invoices, expenses and benefits applications.
- Ability to manage multiple priorities, solve problems and work effectively under pressure in fast-paced environments.
- Full UK driving licence with access to a vehicle.
- Willingness to undergo an enhanced DBS check.
Apply now! We may close this vacancy early if we receive a high volume of applications.
Tenancy Sustainment and Floating Support Officer (Homelessness) in Exeter employer: Honeycomb Group
As a Tenancy Sustainment and Floating Support Officer in Cheshire East, you will join a compassionate team dedicated to making a real difference in the lives of vulnerable individuals. Our supportive work culture prioritises employee wellbeing and professional development, offering opportunities for growth while providing essential services to the community. With competitive benefits and a focus on meaningful work, this role is perfect for those looking to contribute positively to society while advancing their career.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment and Floating Support Officer (Homelessness) in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the homelessness support sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting vulnerable individuals. Show them you're passionate about making a difference!
✨Tip Number 3
Practice your communication skills! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, which is key when discussing complex needs and support strategies.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team in making a positive impact.
We think you need these skills to ace Tenancy Sustainment and Floating Support Officer (Homelessness) in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with vulnerable individuals and complex needs. We want to see how your skills align with the role of Tenancy Sustainment and Floating Support Officer.
Showcase Your Communication Skills:Since strong communication is key in this role, use your application to demonstrate your ability to connect with people. Share examples of how you've provided excellent customer service or supported others in a similar environment.
Highlight Relevant Experience:Don’t forget to mention any previous roles or experiences that relate to supporting customers with complex needs. We’re looking for candidates who can manage multiple priorities and solve problems effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Honeycomb Group
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Tenancy Sustainment and Floating Support Officer, especially around supporting individuals with complex needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your strong communication skills and ability to manage multiple priorities. Think about situations where you've successfully supported someone or solved a problem under pressure, as these are key aspects of the job.
✨Be Person-Centred
Since the role is all about delivering person-centred support, be ready to discuss how you would tailor your approach to meet individual needs. Share any relevant experiences where you’ve adapted your support style to help someone achieve their goals.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the challenges they face, or the support networks available. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
