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- Tasks: Lead a team to provide vital support for those affected by domestic abuse.
- Company: Join Honeycomb Group, dedicated to creating secure and connected communities.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Why this job: Be a catalyst for change and help transform lives in your community.
- Qualifications: IDVA qualification or willingness to train, plus experience in supporting individuals facing domestic violence.
- Other info: Dynamic role with opportunities for personal growth and impactful work.
The predicted salary is between 26300 - 36000 £ per year.
Salary: £31,350 a year
Location: Derbyshire
Hours per week: 37.5
Contract type: Fixed Term until March 2027
As an IDVA Service Team Leader, you’ll oversee the day-to-day running of our Derbyshire IDVA Service. You’ll work with the service manager to manage and develop the team to work within a multi-agency framework to provide a quality and proactive service to people affected by domestic abuse. You’ll also be responsible for monitoring and developing the service to maintain positive stakeholder relationships.
Job requirements:
- Work closely with the Service Manager to ensure customers receive a professional, timely and coordinated service with clear, up-to-date advice on available options.
- Lead on advocacy for customers with criminal justice services, housing, children’s and adult services, and other partner agencies.
- Lead, manage and support a team to deliver trauma-informed, person-centred services, ensuring staff work safely, effectively and efficiently.
- Support daily triage, allocation of cases and high-quality case management, including audits to ensure accurate records and GDPR compliance.
- Manage and resolve escalated customer issues and concerns.
- Monitor outcomes and reporting on case management systems to support service evaluation and stakeholder reporting.
- Participate in the Managers' on-call rota and deputise for the Service Manager when required.
What we’re looking for:
- Relevant IDVA qualification or willingness to complete Safelives training.
- A good level of education such as GCSE English and maths, or equivalent.
- Evidence of self-development or formal learning and development in sector skills.
- Minimum 2 years experience of supporting individuals who have experienced domestic violence, forced marriage or ‘honour-based violence’ in an IDVA role or equivalent.
- Experience in team leadership, supervision and case management.
- An understanding of domestic abuse, including the impact on those affected by it and the legal and practical remedies available to them.
- An understanding of safeguarding issues and procedures and legislation relating to domestic violence.
- Good crisis management skills and the ability to work effectively under pressure and to deadlines.
- IT literate and confident with Microsoft 365 and case management systems.
- DBS check and Police vetting.
- Full UK driving licence with access to own vehicle for work.
Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Glow is the catalyst for change in our community and our sector. We’re working to systematically impact the way our region and our sector addresses abusive relationships. Everything we do is driven by a deep desire to change the future of relationships for the better. This is the start of something great.
Service Team Leader - IDVA Domestic Abuse in Etwall employer: Honeycomb Group
Contact Detail:
Honeycomb Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader - IDVA Domestic Abuse in Etwall
✨Tip Number 1
Network like a pro! Reach out to people in the domestic abuse sector, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission to support those affected by domestic abuse. Show them you’re passionate about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, especially around team leadership and crisis management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to create positive change in the community.
We think you need these skills to ace Service Team Leader - IDVA Domestic Abuse in Etwall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in domestic abuse support and team leadership. We want to see how your skills align with the role of Service Team Leader, so don’t hold back!
Showcase Your Qualifications: If you have an IDVA qualification or relevant training, make it front and centre in your application. If you're willing to complete Safelives training, let us know! We love candidates who are eager to learn and grow.
Highlight Your Experience: Share specific examples from your past roles that demonstrate your crisis management skills and ability to work under pressure. We’re looking for someone who can lead a team effectively, so show us what you've got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this impactful role. Don’t miss out on the chance to be a catalyst for change!
How to prepare for a job interview at Honeycomb Group
✨Know Your Stuff
Make sure you understand the ins and outs of domestic abuse and the role of an IDVA. Brush up on relevant legislation, safeguarding issues, and the support services available. This knowledge will help you answer questions confidently and show that you're passionate about making a difference.
✨Showcase Your Leadership Skills
As a Service Team Leader, you'll need to demonstrate your experience in team leadership and case management. Prepare examples of how you've successfully led a team or managed challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your crisis management skills and ability to work under pressure. Think about past experiences where you had to resolve escalated customer issues or manage complex cases, and be ready to discuss your thought process and actions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges, the support available for staff, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
