At a Glance
- Tasks: Deliver exceptional customer service and support across various channels.
- Company: Join the Honeycomb Group, a social housing provider dedicated to happy homes.
- Benefits: Enjoy flexible working, discounts, and a commitment to your development.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
As a social housing provider, our customers are central to everything that we do! Our Customer Advisors balance the needs of both the customer and the business in order to deliver the very best customer experience. You will be the first point of contact and integral to the smooth interaction between our range of services and customers. Most importantly, you will often be the first impression of our business to the customer.
Job requirements:
- Advise customers and manage their expectations across a range of services.
- You’ll do this over the phone, online and in-person from our community hubs across Stoke-on-Trent.
- Exceed customer expectations with every interaction.
- Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system.
- You’ll ensure the system is up to date and fully representative of our customers’ experience.
- Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed.
What we’re looking for:
- An understanding of great customer service.
- An effective communicator who is empathetic and customer-focused.
- An agile and flexible worker who is able to support all customer hubs across Honeycomb Group when required.
- Someone who can work under pressure, prioritising work within changing priorities and time constraints.
- Good ICT skills.
Help us to make sure everyone in our region has access to a happy home. APPLY NOW! We’ll be interviewing as we go so might close the application process early if we find the right person.
Why choose us?
- A range of discounts at many high-street retailers and well-known brands.
- Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.
- We offer flexible working, to help you manage your work-life balance.
- Annual leave purchase scheme with two chances to join and boost your annual leave - you will also be entitled to time off for public holidays or paid days to take flexibly.
- We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.
- A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.
- Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
- Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.
- Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
Customer Service Advisor employer: Honeycomb Group
At Honeycomb Group, we prioritise our employees' well-being just as much as our customers', offering a supportive work culture that champions flexibility and work-life balance. With a commitment to professional development, generous benefits including discounts, gym memberships, and unique initiatives like 'My Day', we ensure our team feels valued and empowered while making a meaningful impact in the community of Stoke-on-Trent.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, take some time to research Honeycomb Group and understand their mission. This will help you connect with the values they stand for and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or manage expectations. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Be ready to showcase your communication skills! During the interview, make sure to demonstrate how you can effectively communicate with customers. Use examples from your past experiences to highlight your empathy and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Honeycomb Group family. Don’t wait too long, as we’re interviewing as we go!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your understanding of great customer service in your application. We want to see how you can balance customer needs with business goals, so share any relevant experiences that showcase your skills!
Be Personable and Empathetic:Since you'll be the first point of contact for our customers, it's important to convey your ability to connect with people. Use your application to demonstrate your effective communication skills and empathy towards customers' situations.
Tailor Your Application:Take a moment to tailor your application to the specific role of Customer Service Advisor. Mention how your skills align with the job description and how you can contribute to delivering the best customer experience at Honeycomb Group.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Honeycomb Group
✨Know Your Customer Service Basics
Before the interview, brush up on the key principles of great customer service. Understand what it means to exceed customer expectations and how to effectively manage their needs. This will help you demonstrate your knowledge and passion for providing excellent service during the interview.
✨Practice Your Communication Skills
As a Customer Service Advisor, communication is key! Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate real-life scenarios where you need to empathise with customers and provide solutions.
✨Familiarise Yourself with CRM Systems
Since you'll be using a CRM system to record customer interactions, it’s a good idea to familiarise yourself with how these systems work. If you have experience with any CRM software, be ready to discuss it. If not, do a bit of research to understand their purpose and functionality.
✨Show Your Flexibility and Problem-Solving Skills
In your interview, be prepared to share examples of how you've handled pressure or changing priorities in the past. Highlight your ability to adapt and find solutions quickly, as this is crucial for managing customer interactions effectively across different hubs.
