Service Team Leader - IDVA Domestic Abuse in Chesterfield

Job Description

Salary £31,350 a yearLocation DerbyshireHours per week 37.5Contract type Fixed Term until March 2027As an IDVA Service Team Leader,youlloversee the day-to-day running of our Derbyshire IDVA Service.Youllwork with the service manager to manage and develop the team to work within a multi-agency framework to provide a quality and proactive service to people affected by domestic abuse.Youllalsobe responsible formonitoring and developing the service tomaintainpositive stakeholder relationships.Job requirements

• Work closely with the Service Manager to ensure customers receive a professional,timelyand coordinated service with clear, up-to-date advice on available options.
• Lead on advocacy for customers with criminal justice services, housing, childrens and adult services, and other partner agencies.
• Lead, manage and support a team to deliver trauma-informed, person-centred services, ensuring staff work safely,effectivelyand efficiently.
• Support daily triage, allocation of cases and high-quality case management, including audits to ensureaccuraterecords and GDPR compliance.
• Manage and resolve escalated customer issues and concerns.
• Monitor outcomes and reporting on case management systems to support service evaluation and stakeholder reporting.
• Participate in the Managers' on-call rota and deputise for the Service Manager whenrequired.

Whatwerelooking for

• Relevant IDVA qualification or willingness to completeSafelivestraining.
• A good levelof education such as GCSE English and maths, or equivalent.
• Evidence of self-development or formal learning and development in sector skills.
• Minimum 2years experienceof supporting individuals who have
• experienced domestic violence, forced marriage or honour-based violence in an IDVA role or equivalent.
• Experience in team leadership,supervisionand case management.
• An understanding of domestic abuse, including the impact on those affected by it and the legal and practical remedies available to them.
• An understanding of safeguarding issues and procedures and legislation relating to domestic violence.
• Good crisis management skills and the ability to work effectively under pressure and to deadlines.
• IT literate and confident with Microsoft 365 and case management systems.
• DBS check and Police vetting.
• Full UK driving licence with access to own vehicle for work.

Be a catalyst for change and help usimpactthe way our region addresses abusive relationships. Apply now!#DomesticAbuse #RelationshipAbuse #Derby #JobsThatGiveBack #FullTime #DomesticAbuseTeamLeader #TeamLeader #GreatBenefits #IDVA #IDVAService #DomesticAbuseIDVAWho we areWerepart ofHoneycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure,connectedand confident.Glow is the catalyst for change in our community and our sector.Wereworking to systematicallyimpactthe way ourregionand our sector addresses abusive relationships. Everything we do is driven by a deep desire to change the future of relationships for the better. This is the start of something great.

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