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- Tasks: Provide vital support to individuals facing homelessness, helping them build skills and confidence.
- Company: Join a dedicated team focused on making a real difference in the community.
- Benefits: Competitive salary, job satisfaction, and opportunities for personal growth.
- Why this job: Be a part of meaningful change and help others secure their futures.
- Qualifications: Experience in customer service and a passion for supporting vulnerable individuals.
- Other info: Dynamic role with a chance to impact lives positively.
The predicted salary is between 14500 - 18500 £ per year.
As a Tenancy Sustainment and Floating Support Officer, you will deliver high-quality, person-centred support to individuals with complex or vulnerable needs across the Cheshire East borough. You will provide regular one-to-one support in people's homes and in the community, building trusting relationships and helping customers overcome challenges, access services, and develop the skills and confidence needed to sustain their tenancy.
The role includes supporting with housing issues, income maximisation, budgeting, life skills, and navigating complex personal circumstances, while working closely with partner agencies, maintaining accurate records, and managing your own caseload effectively.
You will be resilient, hardworking, and confident working independently, with the knowledge and experience to support customers towards greater stability, independence, and improved wellbeing.
- Work with customers to complete an induction, risk assessments and create personalised support plans based on their individual needs.
- Develop and review personalised support plans for customers that are person-centred. These should include their personal health and wellbeing, debt management, benefit entitlement and move-on housing options.
- Support customers to develop positive relationships with their support network and other services.
- Complete all administration in a timely and accurate manner, including risk assessments, support plans, forms and database entries.
- Support customers to move on into their own independent tenancy.
- Work with the local community to fundraise and raise Concrete's profile in the local community.
Excellent proficiency in Microsoft Word and advanced working knowledge of Microsoft Excel is required. Understanding of what great customer service is essential. Ability to fulfil contractual commitments for commissioned services is necessary. Experience in supporting financial processes, including expenses and invoice processing is preferred. A full UK Driving License with own vehicle for work purposes is required. Willingness to undergo an enhanced DBS check is necessary.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home.
Homelessness Support Officer in Cheshire employer: Honeycomb Group
Contact Detail:
Honeycomb Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homelessness Support Officer in Cheshire
✨Tip Number 1
Network like a pro! Reach out to people in the homelessness support sector, attend local events, and connect with organisations. Building relationships can open doors to job opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion! When you get an interview, make sure to express why you care about helping those with complex needs. Share personal stories or experiences that highlight your commitment to making a difference.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to tenancy sustainment and support. Practising your responses can help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly can give you a better chance of standing out in the crowd.
We think you need these skills to ace Homelessness Support Officer in Cheshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Homelessness Support Officer role. Highlight your experience with vulnerable individuals and any relevant skills that match the job description, like budgeting or support planning.
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Word and Excel! These are key tools for the role, so give us examples of how you've used them effectively in past positions.
Be Person-Centred: Since this role is all about supporting individuals, share stories or experiences that demonstrate your ability to build trusting relationships and provide person-centred support. We want to see your passion for helping others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Honeycomb Group
✨Know Your Stuff
Make sure you understand the role of a Tenancy Sustainment and Floating Support Officer inside out. Familiarise yourself with the key responsibilities, such as supporting individuals with complex needs and creating personalised support plans. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
In this role, building trusting relationships is crucial. Be prepared to share examples from your past experiences where you've successfully supported vulnerable individuals. Highlight your ability to listen, understand their challenges, and provide practical solutions. This will demonstrate your suitability for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like helping someone navigate housing issues or manage their finances. Think through potential scenarios beforehand and prepare your responses, focusing on your problem-solving skills and person-centred approach.
✨Get Familiar with Local Resources
Research local services and resources available in Cheshire East that can assist your future clients. Being knowledgeable about community support options shows initiative and a commitment to helping others. It also gives you a chance to discuss how you would collaborate with partner agencies during the interview.