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- Tasks: Provide compassionate support to individuals facing homelessness and help them build independent lives.
- Company: Join a dedicated team focused on making a real difference in the community.
- Benefits: Competitive salary, flexible hours, and the chance to impact lives positively.
- Why this job: Be part of a mission to empower vulnerable individuals and create lasting change.
- Qualifications: GCSE level education and experience with complex needs preferred.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 16178 - 22649 £ per year.
As a Tenancy Sustainment and Floating Support Officer, you will deliver high-quality, person-centred support to individuals with complex or vulnerable needs across the Cheshire East borough. You will provide regular one-to-one support in peoples homes and in the community, building trusting relationships and helping customers overcome challenges, access services, and develop the skills and confidence needed to sustain their tenancy. The role includes supporting with housing issues, income maximisation, budgeting, life skills, and navigating complex personal circumstances, while working closely with partner agencies, maintaining accurate records, and managing your own caseload effectively.
We are looking for a compassionate and committed individual who is motivated by making a genuine difference. You will be resilient, hardworking, and confident working independently, with the knowledge and experience to support customers towards greater stability, independence, and improved wellbeing.
Job requirements- Work with customers to complete an induction, risk assessments and create personalised support plans based on their individual needs.
- Develop and review personalised support plans for customers that are person-centred. These should include their personal health and wellbeing, debt management, benefit entitlement and move-on housing options.
- Empower customers to build independence and understand what is required to successfully manage their own home.
- Ensure all properties are well maintained and that regular health and safety checks are completed.
- Support customers to develop positive relationships with their support network and other services.
- Complete all administration in a timely and accurate manner, including risk assessments, support plans, forms and database entries.
- Support customers to move on into their own independent tenancy.
- Work with the local community to fundraise and raise Concretes profile in the local community.
- Educated to a GCSE level or higher.
- 1-2 years experience working in a similar sector or transferable skills.
- Experience of working with customers with complex needs.
- Strong experience in managing complex tasks and problem-solving within fast-paced environments.
- Excellent proficiency in Microsoft Word and advanced working knowledge of Microsoft Excel.
- Strong communication skills, both written and verbal.
- Understanding of what great customer service is.
- Ability to fulfil contractual commitments for commissioned services.
- Experience in supporting financial processes, including expenses and invoice processing.
- Experience in completing forms and applications for benefits and grants.
- Ability to work under pressure and manage multiple tasks and demands.
- Full UK Driving License with own vehicle for work purposes.
- Willing to undergo an enhanced DBS check.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
Locations
Tenancy Sustainment and Floating Support Officer - Homelessness in Cheshire, Warrington employer: Honeycomb Group
Contact Detail:
Honeycomb Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment and Floating Support Officer - Homelessness in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that focus on homelessness. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for helping others shine through. Share personal stories or experiences that highlight your commitment to making a difference.
✨Tip Number 3
Prepare for interviews by researching the organisation and its values. Tailor your answers to reflect how your skills and experiences align with their mission. This shows you’re not just looking for any job, but you genuinely want to be part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Tenancy Sustainment and Floating Support Officer - Homelessness in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Sustainment and Floating Support Officer role. Highlight your experience with complex needs and how you've made a difference in previous roles. We want to see your passion for helping others shine through!
Showcase Your Skills: Don’t forget to mention your strong communication skills and proficiency in Microsoft Word and Excel. These are key for managing records and supporting customers effectively. We love seeing candidates who can demonstrate their problem-solving abilities in fast-paced environments!
Be Person-Centred: In your application, emphasise your commitment to person-centred support. Share examples of how you've empowered individuals to build independence and navigate challenges. We’re looking for someone who truly understands the importance of building trusting relationships.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on building concrete futures together!
How to prepare for a job interview at Honeycomb Group
✨Know Your Stuff
Make sure you understand the role of a Tenancy Sustainment and Floating Support Officer inside out. Familiarise yourself with the key responsibilities, like creating personalised support plans and managing complex tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Compassion
This role is all about supporting individuals with complex needs, so be ready to share examples of how you've demonstrated compassion and commitment in previous roles. Think of specific situations where you've made a difference in someone's life, as this will resonate well with the interviewers.
✨Brush Up on Your Skills
Since you'll need strong communication skills and proficiency in Microsoft Word and Excel, it’s a good idea to prepare for questions around these areas. Maybe even practice using Excel to create a simple budget plan or draft a mock support plan to showcase your skills during the interview.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the role and the organisation. Ask about their approach to supporting customers or how they measure success in tenancy sustainment. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.