Assistant Boutique Manager | Westfield London

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About Honey B

Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative and a little naughtier than you would expect, Honey Birdette has quickly become the most talked about lingerie brands. We inspire, create curiosity, and empower women through their beauty and confidence.

The Role

As the Assistant Boutique Manager, you will be empowering, enchanting and storytelling focused to lead your team of honeys towards achieving high commercial outcomes, guide best practice customer service, and encouraging of each honey’s individual characteristics.

To be successful in this role, you will possess the ability to be an exceptional communicator, knowledgeable on all the tips & tricks to build your team into a confident collaborative hive and drive positive red-carpet experiences for all honeys (and/or their partners) visiting Honey Birdette – ensuring they never fall short of product to fulfil their honey b needs.

This role reports into the respective Boutique & Area Manager.

Key Responsibilities

• Driving and achieving sales and KPI targets across your Boutique.
• Raising customer engagement & satisfaction.
• Empowering and encouraging honeys’ needs and guiding their exploration in a positive note.
• Leading, coaching and providing feedback to honey team.

Your Sweet Spots (About You)

• At least 2-years’ experience in retail or hospitality environment.
• Exceptional communication and an aching for providing an electrifying customer experience.
• Self-motivated and passionate about your team’s development and setting them up for success.
• Lead with empathy, compassion and are open-minded.
• Highly driven about the store success and passionate about the Honey B brand.
• Doesn’t shy away from conflict, is resilient, and able to manage expectations.
• Able to advise and direct communication with confidence.

Honey Benefits

• Generous Retail Incentive Programs: Fancy a pair of Louboutins? How about an overseas trip? Or maybe a share in 15K worth of a shopping spree for you and your winning boutique!
• A playful and empowering work environment.
• Global Australian organisation | find us in AUS, UK, & USA.
• Career progression and on-going training opportunities.
• Opportunity to participate in initiatives that can lead to incentives like money to spend on product, all the way through to overseas trips (yes honey, you read that right).
• Generous Product Discounts.

Equal Opportunity Employment

Honey Birdette is an equal opportunity employer. Here at HB we value honeys of all shapes, sizes, ethnicities, and orientations – at the end of the day, we’re all lovers. If you’ve been longing for a workplace that’s fuelled by self‑empowerment & self‑love, please apply!

All applicants must be 18 years old to apply.

This role requires willingness to work shifts in alignment with a retail environment.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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