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- Tasks: Serve delicious coffee and pastries while ensuring a welcoming environment.
- Company: Join the Honesty Group, a community-focused coffee shop with strong values.
- Benefits: Secure contracts, free meals, 20% off products, and discounted cookery courses.
- Why this job: Be the face of our coffee shop and make customers smile every day.
- Qualifications: Must have a driving licence and a passion for customer service.
- Other info: Flexible hours with opportunities for growth in a supportive team.
Our Coffee Shop Assistants are the face of our Coffee Shops, and we are looking for bright, passionate and confident people to join our team. As a Coffee Shop Assistant with Honesty Group you will be serving our customers delicious coffee, freshly-baked bread, cake and pastries, and ensuring a clean and welcoming environment. We are an age-inclusive and disability-confident employer, and welcome applications from across every community.
Hours: 15 hours contract (covering holiday or sickness) across the Year.
Requirements:
- Must be able to drive, as your role requires floating to our different locations, across Berkshire and Hampshire.
- Mileage is only covered, out of a 15 mile radius that is driven daily (this would constitute as your trip to get to your work location).
- If you drive over 15 miles a day, that will be paid to you 0.45 per mile.
- Car and Drivers license essential for this role.
Why work with us?
Our strong community-led values, and people-first approach separate us from our competitors. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff.
In return for your hard work, we offer:
- Secure employment contracts
- Full training and opportunity to develop within the business
- Free meal on duty
- 20% off all products
- Discounted Cookery School Courses
Duties and responsibilities:
- Deliver excellent customer service whilst waiting on tables.
- Supporting with any events as required.
- Answering telephone enquiries and taking orders over the telephone.
- Preparing food and drinks (check temperatures in line with company Food Safety guidelines).
- Clearing tables and washing up.
- Engaging with customers.
- Support the manager/supervisor in dealing with customer complaints and handle them professionally and appropriately.
- Use the work laptop as appropriate.
- Check Slack and emails regularly for all communications.
- Open up coffee shop for service.
- Take delivery of goods from the wholesale unit and display/put away.
- Report any shortages.
- Stock rotation and check dates on products.
- Display products and price.
- Amend menu board with specials/remove any out of stock items.
- Do fridge checks and temperature checks on delivery.
- Check coffee shop is clean and tidy and ready for service (sugar bowls, clean tables etc).
General Duties:
- Ensuring entire shop is clean and tidy, items are replenished for the next day.
- Sweep/mop floors.
- Clean toilets, mop floor (in relevant shops).
- Tidy and clean outdoor areas.
- Tidy stockroom.
- Check all equipment is cleaned and switched off.
- Place orders with Head Office for stock items/products.
- Log waste.
- Cash up and place cash in safe place.
- Lock up.
- Support the manager/supervisor with creating inspirational social media content.
To join our team you will need to:
- Work with initiative as part of a team.
- Have a calm, cheerful and helpful disposition.
- Work within our Honesty Shop standards, respecting food safety and health and safety requirements.
Relief Coffee Shop Assistant in Newbury employer: Honesty Group
Contact Detail:
Honesty Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Coffee Shop Assistant in Newbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Honesty Group. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Coffee Shop Assistant, you'll be the face of the shop. Think about how you can create a welcoming atmosphere for customers. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready to showcase your flexibility! Since you'll be floating between different locations, highlight your adaptability during interviews. Share examples of times you've successfully handled changes or challenges in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Relief Coffee Shop Assistant in Newbury
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for coffee and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating a welcoming environment for our customers.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or food preparation. We love seeing how your past roles have prepared you for this position, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to answer any questions in the job description directly and avoid unnecessary fluff. This helps us get to know you better!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Honesty Group
✨Know Your Coffee
Brush up on your coffee knowledge! Familiarise yourself with different types of coffee, brewing methods, and the menu items you’ll be serving. This will not only impress your interviewers but also show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a complaint effectively. This is crucial for a role that revolves around customer interaction.
✨Be Ready to Discuss Teamwork
Since this role requires working as part of a team, be prepared to talk about your experiences collaborating with others. Highlight any instances where you contributed to a positive team environment or helped a colleague out.
✨Demonstrate Your Initiative
Think of examples where you took the initiative in previous roles. Whether it was suggesting a new idea or stepping up during busy times, showing that you can work independently and proactively will set you apart from other candidates.
