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- Tasks: Lead daily operations in a vibrant pub, restaurant, and hotel environment.
- Company: Join Honesty Group, a food business passionate about quality and integrity.
- Benefits: Earn £13.33 per hour, enjoy free meals, and receive 20% staff discounts.
- Why this job: Be part of a dynamic team delivering excellent service and making a real impact.
- Qualifications: Experience in pub/hotel operations and strong interpersonal skills required.
- Other info: Great career development opportunities with many supervisors starting as Coffee Shop Assistants.
The predicted salary is between 11 - 16 £ per hour.
As Front of House Supervisor, you will:
- Lead the day-to-day operations of the pub, restaurant and hotel, including:
- Organising and overseeing shift service, staffing levels and table plans
- Preparing rotas and managing holiday and time-off requests
- Ensuring opening, closing and cash-up procedures are completed accurately
- Monitoring cellar management, stock control and rotation
- Supporting new staff inductions and ongoing training
- Staff development and performance management
- Disciplinary and grievance procedures
- Continuous training programmes
- Assist with new menu roll-outs
- Manage events and large bookings
- Check-ins and check-outs
- Reservations and invoicing
- Housekeeping coordination
- Liaising with FoH and General Managers
- Ensuring appropriate stock and staffing levels
- Health & Safety compliance
- Licensing and fire evacuation procedures
- Preventative maintenance reporting
A skilled team player with strong interpersonal skills. Computer literate and organised. Experienced in pub/hotel operations (with rooms). Comfortable working in a fast-paced environment. Committed to high standards of quality, service and customer satisfaction. Honest, reliable and proactive.
Honesty Group is a food business who care about their food - where it comes from, what is in it and how it is produced. Founded by Romilla Arber in 2014, the business has grown steadily and inspires people every day to care more about the food they consume. At the Crown and Garter - a vibrant Bar, Restaurant and Hotel - we champion quality, integrity and hospitality. We are now looking for an exceptional Front of House Supervisor to join our hardworking team and help us deliver excellent service every day.
What’s in it for You
- Competitive pay - £13.33 per hour
- Full training and career development opportunities
- Free meal while on duty
- 20% staff discount on all products
- Discounted Cookery School Courses
We are proud that many of our supervisors and managers started their journeys with us as Coffee Shop Assistants.
Hours and Shifts: 37.5 hours per week (Work life balance, one shift per weekend)
Front of House Team Lead employer: Honesty Group
Contact Detail:
Honesty Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Lead
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Front of House Team Lead position or can put in a good word for you.
✨Tip Number 2
Show up in person! If you’re eyeing a specific pub or restaurant, pop in and introduce yourself. A friendly chat with the management can leave a lasting impression and might just land you an interview.
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Front of House Team Lead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about hospitality and delivering top-notch service. Share any relevant experiences that highlight your love for the industry.
Tailor Your CV: Make sure your CV is tailored to the Front of House Team Lead position. Highlight your experience in pub or hotel operations, and don’t forget to mention any leadership roles you've had. We’re looking for someone who can lead a team effectively!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at the Crown and Garter!
How to prepare for a job interview at Honesty Group
✨Know the Operations Inside Out
Familiarise yourself with the day-to-day operations of a pub, restaurant, and hotel. Be ready to discuss how you would organise shifts, manage staffing levels, and ensure smooth service. This shows you understand the role and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in fast-paced environments. Highlight your experience in staff development and performance management, as this is crucial for the Front of House Supervisor role.
✨Demonstrate Your Customer Service Commitment
Think of specific instances where you went above and beyond for customers. The company values high standards of service, so be ready to share how you ensure customer satisfaction and handle any challenges that arise.
✨Be Ready for Scenario Questions
Expect questions about handling difficult situations, such as managing large bookings or dealing with grievances. Prepare thoughtful responses that reflect your problem-solving skills and ability to maintain composure under pressure.
