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For Companies At a Glance
- Tasks: Serve delicious coffee and freshly-baked goods while ensuring a welcoming environment.
- Company: Join the Honesty Group, a community-focused coffee shop with a people-first approach.
- Benefits: Secure contracts, free meals, 20% off products, and opportunities for career growth.
- Why this job: Be part of a passionate team making a real impact in your local community.
- Qualifications: A cheerful disposition and teamwork skills are essential.
- Other info: Great progression opportunities from Coffee Shop Assistant to management roles.
Overview
Our Coffee Shop Assistants are the face of our Coffee Shops, and we are looking for bright, passionate and confident people to join our team. As a Coffee Shop Assistant with Honesty Group you will be serving our customers delicious coffee, freshly-baked bread, cake and pastries, and ensuring a clean and welcoming environment. We are an age-inclusive and disability-confident employer, and welcome applications from across every community.
Shifts and hours
- Part-time: 7.5 hours every two weeks (total of 15 hours per month; role is to cover one shift every two weeks)
About the location and offering
This small coffee shop is situated on Swan Street in the Hampshire Village of Kingsclere. It sells the Honesty range of breads, pastries, cakes, tarts and biscuits, jams and pickles. Light snacks and lunches such as soups, paninis, pasties, sausage rolls, sandwiches and pork pies are available all day.
Why work with us
Our strong community-led values, and people-first approach separate us from our competitors. We are committed to high standards with regard to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers using fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff.
Benefits
- Secure employment contracts
- Full training and opportunity to develop within the business
- Free meal on duty
- 20% off all products
- Discounted Cookery School Courses
Future opportunities
There are many opportunities within Honesty Group, and we want to help you reach your dream role. Once you\’re working for us, we will work with you to progress your career in hospitality in whichever way you want to. We are very proud that all of our current supervisors and managers once started with us as Coffee Shop Assistants.
Roles and progression
- Managers
- Supervisors
- Area Managers
- Chefs
- Administration
- And many more!
Duties and responsibilities
- Deliver excellent customer service whilst waiting on tables
- Support with any events as required
- Answer telephone enquiries and taking orders over the telephone
- Preparing food and drinks (check temperatures in line with company Food Safety guidelines)
- Clearing tables and washing up
- Engaging with customers
- Support the manager/supervisor in dealing with customer complaints and handle them professionally and appropriately
- Use the work laptop as appropriate
- Check Slack and emails regularly for all communications
- Open up coffee shop for service: take delivery of goods from the wholesale unit and display / put away; report any shortages
- Stock rotation and check dates on products
- Display products and price
- Amend menu board with specials / remove any out of stock items
- Do fridge checks and temperature checks on delivery
- Check coffee shop is clean and tidy and ready for service
- General duties: ensuring entire shop is clean and tidy, items are replenished for the next day
- Sweep / mop floors
- Clean toilets, mop floor (in relevant shops)
- Tidy and clean outdoor areas
- Tidy stockroom
- Check all equipment is cleaned and switched off
- Place orders with Head Office for stock items / products
- Log waste
- Cash up and place cash in safe place
- Lock up
- Support the manager/supervisor with creating inspirational social media content
Person specification
- To join our team you will need to: work with initiative as part of a team
- Have a calm, cheerful and helpful disposition
- Work within our Honesty Shop standards, respecting food safety and health and safety requirements
Honesty Group is an independent business operating pubs, restaurants, coffeeshops, and farm shops as well as serving our online and wholesale customers. Opened in 2014, Honesty Group now runs 14 sites across Berkshire and Hampshire, with our strong community-led values, and people-first approach separating us from our competitors. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff.
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Coffee Shop Assistant employer: Honesty Group
Contact Detail:
Honesty Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coffee Shop Assistant
✨Tip Number 1
Get to know the coffee shop vibe! Pop in for a coffee and chat with the staff. This shows your interest and helps you understand the environment better.
✨Tip Number 2
Be ready to showcase your personality! When you meet the team, let your cheerful disposition shine through. They want to see how you’ll fit into their community.
✨Tip Number 3
Prepare for a casual chat about your experience. Think of examples where you’ve delivered great customer service or worked well in a team. We love hearing real stories!
✨Tip Number 4
Don’t forget to follow up! A quick thank-you message after your chat can make a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Coffee Shop Assistant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for coffee and customer service shine through! We love to see candidates who are genuinely excited about joining our team and making a difference in our coffee shop.
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience you have in hospitality or customer service. We want to see how your skills align with what we do at Honesty Group, so don’t be shy about showcasing your strengths!
Be Yourself: We’re looking for bright and confident individuals, so don’t hesitate to let your personality come through in your application. Share a bit about yourself and why you think you'd be a great fit for our team – we appreciate authenticity!
Apply Through Our Website: To make the process as smooth as possible, we encourage you to apply directly through our website. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Honesty Group
✨Know Your Coffee
Brush up on your coffee knowledge! Familiarise yourself with different types of coffee, brewing methods, and the menu items offered at the coffee shop. This will not only impress your interviewers but also show your passion for the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a complaint effectively. This is key for a role where you'll be the face of the coffee shop!
✨Be Ready to Get Hands-On
Since the job involves food preparation and cleanliness, be prepared to discuss your experience with food safety and hygiene. You might even be asked how you would handle certain situations, like a busy shift or a customer complaint, so think through these scenarios beforehand.
✨Embrace the Community Spirit
Honesty Group values community involvement, so express your enthusiasm for working in a local setting. Share any experiences you have with community events or initiatives, and highlight how you can contribute to the welcoming atmosphere of the coffee shop.
