About Honest
We are a mobile network dedicated to delivering a better customer experience. Our mission is to set a bold new standard for mobile by providing reliable service and embracing sustainability. We offer Classic SIM, an everyday SIM that includes reduced bills, support in seconds, and a shrinking carbon footprint. To tackle signal and roaming issues we built Smart SIM, a backup eSIM that gives unbeatable signal and free global roaming across major UK networks and hundreds of networks worldwide.
We are the UK’s first B Corp mobile network, a carbon‑negative company and a member of 1% for the Planet. With more than 100,000 customers we’re building the world’s best mobile network and we need the right people to help us.
Role Overview
As a member of our customer support team you will serve as the first point of contact for Honest Mobile’s customers via instant chat and email. You will help keep customers delighted even when challenges arise, taking ownership of communication and proactively addressing potential problems.
What You’ll Do
Respond to customers in seconds, maintaining our top NPS and Trustpilot rating.
Identify and communicate potential issues to customers before they become problems.
Improve and maintain customer support processes, including automating routine tasks where possible.
Write and update FAQs and support articles to help customers find information quickly.
Hours
40 hours per week, shift pattern including evenings, weekends and bank holidays.
During the initial training period focus is the core working week, 9‑6 Monday to Friday.
After training, hours cover operating days 8 am to 7:30 pm, with one weekend in every three.
Location
This is a UK‑only role. If based near London we operate in a hybrid‑first environment with at least one office day per week. If based elsewhere you can work full‑time remotely, with a quarterly visit to the London office.
About You
Experience interacting with customers and providing excellent service.
Enjoy speaking with people, understanding their problems and helping solve them.
Strong writing skills and ability to explain complex topics simply, especially to non‑technical audiences.
Comfortable with technology and excited to explain it to others.
Passionate about problem solving and willing to try new approaches.
Committed to sustainability and eager to promote environmental responsibility.
Dream of spreading Honest Mobile’s transparent, community‑focused approach to a wide user base.
Support During the Process
If you have a disability, health condition or any access needs and would like us to make adjustments, please let us know. We will work with you to ensure you can participate comfortably.
UK Work Eligibility
This position is only open to individuals eligible to live and work in the UK. We cannot sponsor visas for this role.
Benefits and Compensation
Salary: £28,000 – £34,000.
Ownership in Honest via our EMI option scheme.
33 days of annual leave including all bank holidays plus an extra day each year of employment.
Birthday off each year.
Company SIM and refurbished phone.
One paid volunteering day each year.
Wellbeing budget through Heka.
Cycle‑to‑Work scheme.
£500 annual learning budget.
Regular in‑person team socials.
Private medical insurance.
Group life insurance.
Enhanced and inclusive parental leave.
Dedicated period and menopause leave.
Why Join Honest?
Backed by top investors including DMGV, WAYRA, Ascension and TinyVC.
Opportunity to shape the future of Honest Mobile in a fast‑learning, entrepreneurial environment.
We provide all the tools and technology you need.
Part of one of the UK’s top‑rated mobile networks on Trustpilot.
Work at a leading B Corp mobile network, ethically rated and highly awarded.
Diversity, Inclusion, Equity, and Belonging
We are committed to building an inclusive environment where everyone feels they belong and are proud to be themselves. We actively encourage applications from all backgrounds and identities. Your differences strengthen us and help us win together.
