Job Description
Lead the Westfield Shepherd's Bush restaurant to achieve exceptional guest experiences and commercial success. Drive sales, manage operations, and foster a positive, high-performing team culture, ensuring compliance and strong stakeholder relationships in a dynamic shopping centre environment.
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General Manager – Westfield (Shepherd’s Bush)
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What we offer You:
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£42,000 – 53,700 OTE (basic salary, plus service charge – our data says you can earn between £1 to £5 per hour on top of your pay)
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Service charge split equally (100% goes to the employees)
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Bonus scheme
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Guaranteed full time contracted hours
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Complimentary team food & soft drinks while on shift
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VIB (Very Important Burgers) – £100/month, food & drink allowance off shift
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Your birthday off work, fully paid
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28 days holiday (inclusive of bank holidays)
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Up to £1000 “Refer a Friend” scheme (T&C apply)
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Access to online 24/7 GP
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Hospitality, retail and gym membership discounts
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Cycle to work scheme
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Enhanced company sick pay, after your 2nd year with Honest
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Enhanced maternity or paternity pay, after your 1st year with Honest
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Craft Exchange Programme – where you can get paid for jobs around Honest that you may have an interest, for example sign-writing, social media, etc.
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The role and You:
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We’re looking for an experienced General Managers to join our Westfield -Shepherd’s Bush site, one of our largest sites, having opened in April 2026. If you bring the energy, have a proven record of driving restaurant success, both front & back of house, and can lead a team with passion this role could be for you. Being a shopping centre brings another layer of complexity and stakeholder management, so being able to network is key to delivering your results.
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As a General Manager here at Honest, you’ll focus on the guest experience hosting everyone in the same way you’d welcome your family. Our GMs always give a 100% to create memorable experiences. We call it Honest Hospitality, but in real terms it’s “old-school hospitality”.
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You’ll show real pride and ownership of your restaurant and you will be proud to be a part of and support your local area.
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In addition to being a talented and hardworking General Manager, you will fully embracing leadership responsibilities, choosing to lead from the front and constantly coaching and guiding your team to success.
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To be an Honest General Manager you’ll also want to be hands on (no offices or desks here!), working closely with your kitchen, Head Chef and wider management team to ensure as a team you meet our Honest KPI’s, standards and efficiency. Finally you’ll put your teams happiness and welfare up there as a priority.
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We want you to help generate a culture of loyalty, positivity and opportunity whilst recognising the positive impact you can have on your team, the areas and of course our guests.
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All of our General Manager report into an Operations Manager who visits regularly. As a close business creating strong, professional relationships with other restaurant’s teams as well the Prep Kitchen & Support Office team is also important to be successful.
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Areas of responsibility:
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Managing and developing your team
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Managing Food Safety and Health & Safety compliance
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Recruitment & training
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Meeting set KPI’s
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Commerciality and COGS management
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Compliance & Reporting
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Driving sales growth through constant improvement to the service and restaurant’s performance
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We believe in equal access to support and opportunity that exists for all. We celebrate our differences and want you to help us to continually strive for diversity, inclusivity and a warm welcome for everyone.This means your name, age, race or gender doesn’t need to be on your CV. If you’d rather take it off, that’s good with us.
GENERAL MANAGER - WESTFIELD SHEPHERD'S BUSH in Ascot employer: Honest Burgers
At Honest Burgers in Cardiff, we pride ourselves on being an exceptional employer that values our team members and their contributions. With competitive pay, a supportive work culture, and numerous benefits including complimentary meals, generous holiday allowances, and opportunities for personal growth through our 'Old-School Hospitality' training, we ensure that every employee feels valued and empowered. Join us to be part of a vibrant team that celebrates diversity and fosters a positive environment where everyone can thrive.
