Overview
As Aftersales Area Manager, you will drive customer satisfaction and retention while growing parts sales across a network of Honda retailers. You will partner with dealers to implement aftersales best practices, monitor performance, and lead improvement initiatives to meet regional targets. This field-based role covers a wide territory and offers the opportunity to shape dealer development plans and aftersales programs. You will work with cross-functional teams to deliver measurable business impact and uphold Honda’s commitment to quality and customer excellence.
Responsibilities
- Act as the primary aftersales interface between Honda and dealers to drive commercial results
- Set targets and action plans with dealers, monitor progress and provide guidance to meet regional goals
- Identify and address training needs via Dealer Development to boost performance and brand image
- Collaborate with Dealer Development and Sales to assess prospects for new dealers and reduce risk
- Analyze performance against parts, retention, eVHC and PM targets; implement countermeasures
- Implement Honda eVHC in selected dealers to maximise upsell opportunities
- Agree and execute measurable improvement plans with Senior Dealership Management Team using TQM
- Manage the Aftersales Development Programme from initiation to completion
- Ensure dealer adherence to aftersales franchise standards and terms
- Carry out detailed dealer performance analysis and reporting to inform senior management
Key requirements
- Experience in aftersales, preferably in motorcycle or automotive sectors
- Experience in a dealer service or workshop environment
- Ability to build strong relationships with internal and external stakeholders
- Strong commercial awareness and hands-on support for business activities
- Ability to forecast, manage and drive target performance
- Proficient in Microsoft Office, especially Excel and PowerPoint
- Strong communication skills with ability to influence dealer decisions
- Good time management and flexible prioritisation/scheduling
- Strong analytical skills to analyse dealer KPIs
- Full driving licence for business travel within the territory and UK
- relationship-building
- communication
- flexibility
- Excel
- PowerPoint
- Dealer Management Systems
Aftersales Area Manager - Automobile (Southeast) in Guildford employer: Honda Motor Europe
Honda Motor Europe is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With flexible working arrangements, including the option to work from home two days a week, employees enjoy a healthy work-life balance while contributing to a leading automotive brand. The company fosters a collaborative environment where team members can thrive, ensuring that every voice is heard and valued.
