At a Glance
- Tasks: Manage and optimise digital marketplace accounts across major platforms like Amazon and eBay.
- Company: Join a fast-growing UK e-commerce business, HOMIELY, specialising in lifestyle products.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting chance to support European expansion and enhance operational efficiency.
- Why this job: Be at the forefront of e-commerce innovation and drive real impact in a dynamic environment.
- Qualifications: 3+ years in IT account management or e-commerce, with strong analytical and communication skills.
The predicted salary is between 45000 - 50000 £ per year.
Shopping Centre Limited, trading as HOMIELY, is a rapidly growing UK e-commerce business specialising in home, kitchen, storage, lifestyle, baby and pet products.
Since commencing operations in 2024, the company has established a strong digital presence across major online marketplaces including Amazon UK, e Bay, Temu, Tik Tok Shop, its own e-commerce website, and professional networking platforms such as Linked In.
As the business continues to expand its operations throughout the United Kingdom and Europe, managing multiple digital platforms, supplier relationships and technology-enabled marketplace operations has become increasingly critical to our continued growth and commercial success.
To support this expansion, we are seeking an experienced IT Account Manager to join our growing organisation and oversee the company's digital marketplace ecosystem.
This is a genuine vacancy created to manage the increasing complexity of our online business operations, strengthen relationships with marketplace providers and technology partners, and ensure the efficient operation of our digital sales channels.
Are you an organised and commercially minded IT professional with experience in managing technology-enabled business accounts and digital platforms?
Do you thrive in a fast-paced e-commerce environment where technology, data and commercial decision-making work together to drive business performance?
As an IT Account Manager at Shopping Centre Limited, you will play a pivotal role in managing and developing the company's marketplace accounts across Amazon, e Bay, Temu, Tik Tok Shop and other online platforms.
Acting as the central point of coordination between the business, marketplace operators, suppliers, logistics providers and technology partners, you will ensure that our digital channels remain accurate, secure, commercially effective and fully compliant with platform requirements.
You will also monitor business performance through data analysis and reporting, support system integrations and process improvements, identify opportunities to enhance operational efficiency, and provide commercially informed recommendations that contribute to revenue growth, customer satisfaction and the successful expansion of the HOMIELY brand across the UK and European markets.
Your technical expertise, commercial awareness and strong stakeholder management skills will be instrumental in supporting the company's long-term digital transformation and strategic growth objectives.
Responsibilities
- Manage the company's seller and business accounts across Amazon, e Bay, Temu, Tik Tok Shop and other marketplaces.
- Coordinate account onboarding, permissions, integrations, platform compliance, issue resolution and communication with marketplace representatives.
- Monitor sales, traffic, conversion, listing health, customer feedback, account performance and operational service levels, producing regular management reports.
- Coordinate product data, pricing, promotions, stock availability, order flows and catalogue updates with suppliers, logistics partners and internal stakeholders.
- Identify system, process and data-quality issues and lead corrective action to reduce disruption and improve efficiency.
- Support the implementation and improvement of customer relationship management, reporting, inventory and workflow tools.
- Maintain appropriate access controls, account records, operating procedures and business continuity arrangements for digital platforms.
- Support European marketplace expansion by coordinating platform requirements, product information, cross-border workflows and partner relationships.
Requirements
- Relevant degree or equivalent professional experience in account management, business, information technology, e-commerce, commercial and financial management, or a related field.
- At least three years' relevant experience in e-commerce/It account management, IT key account management, commercial and financial management, digital operations or marketplace administration.
- Practical experience of major online marketplaces and the ability to interpret commercial and operational data.
- Strong stakeholder-management, communication, problem-solving, reporting and organisational skills.
- Ability to manage multiple platforms, priorities and deadlines with limited supervision.
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IT Account Manager in Coventry employer: Homiely
At Shopping Centre Limited, trading as HOMIELY, we pride ourselves on being an excellent employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages innovation and collaboration. Located in the heart of the UK e-commerce landscape, we offer our team members the chance to be part of a rapidly expanding business that values their contributions and rewards them with competitive benefits and a clear path for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Account Manager in Coventry
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Homiely are looking for when hiring for a IT Account Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Homiely for the IT Account Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Homiely as a IT Account Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Homiely’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a IT Account Manager.
We think you need these skills to ace IT Account Manager in Coventry
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Homiely, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Homiely's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Homiely. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Homiely
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Homiely uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Homiely. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
