At a Glance
- Tasks: Lead property management for a fast-growing student housing company across the UK.
- Company: Join Homie, a dynamic student housing company transforming rental experiences.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Fast-paced environment with opportunities for innovation and personal development.
- Why this job: Shape the future of student living while making a real impact.
- Qualifications: Experience in property management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Location: Manchester (with UK travel as required)
About Homie
Homie is a fast-growing student housing company building a UK-wide portfolio of shared homes for second and third year students. Our mission is to build student homes that look amazing and offer a rental experience that is better than the market norm. Launched in 2024 and already scaling quickly, Homie operates across Manchester, Leeds, Newcastle, Durham, Liverpool and Bristol, with a new Manchester-area hub opened in April this year. As we grow, we are building an in-house operations team to deliver a best-in-class service to our residents and drive the business forward.
About the Role
Reporting directly to the Operations Director, the Head of Property Management will be responsible for the overall performance, standards and operational delivery of Homie's growing property portfolio across the UK and delivering a best in class customer service to our residents. Whilst Manchester will be the primary region, with direct oversight of the local portfolio and property team, you will provide leadership, support and direction across all Homie regions. You will oversee Regional Property Managers, ensuring a consistent approach to customer experience, compliance, maintenance, lettings performance and operational excellence. As Homie continues to scale through acquisitions and new market expansion, this is a critical role in onboarding new portfolios, developing scalable processes and systems, driving operational efficiencies and ensuring the business is positioned for sustainable growth. Working closely with the Operations Director and wider leadership team, you will contribute to strategic business initiatives, organisational development and continuous improvement projects. You will work alongside our national compliance and leasing leads to ensure robust operational governance and leasing performance are maintained across the portfolio. This is a hands-on leadership role that combines operational delivery, people management, commercial accountability and strategic thinking, offering the opportunity to shape and build a best-in-class property management function within a fast-growing business.
Key Responsibilities
- Own the operational performance of the national property portfolio across all regions, ensuring service delivery, property standards, compliance and resident experience remain market-leading.
- Balance strategic oversight of the national portfolio with hands-on operational leadership within Manchester, ensuring local and portfolio-wide objectives are achieved.
- Lead, coach and develop Regional Property Managers, ensuring consistent performance and accountability.
- Establish portfolio-wide operating standards, service levels, KPIs and reporting frameworks.
- Monitor and improve portfolio performance including occupancy, tenant satisfaction, compliance, maintenance delivery and operational efficiency.
- Act as the senior escalation point for complex operational issues, complaints and resident concerns.
- Recruit, onboard and develop talent as the business scales.
- Create a high-performance culture focused on accountability, customer service and continuous improvement.
- Develop training programmes, operating manuals and competency frameworks.
- Ensure clear communication and alignment between regional teams and central functions.
Property Management Operations
- Develop and continuously improve property management processes, systems and operational controls.
- Ensure high standards of property compliance, maintenance delivery and asset performance across all regions.
- Lead contractor management and procurement activities, driving service quality, responsiveness and value for money.
- Support the implementation of technology, reporting and audit frameworks that enhance operational efficiency, governance and resident experience.
Portfolio Onboarding & Mobilisation
- Lead the onboarding and mobilisation of newly acquired portfolios and properties.
- Develop and continually refine acquisition integration processes and playbooks.
- Coordinate cross-functional teams to ensure seamless transition and integration of newly acquired assets.
- Identify operational risks during acquisition and mobilisation phases and develop mitigation plans.
Customer Experience
- Develop and embed customer service processes, training and best practices that support portfolio growth whilst maintaining an exceptional resident experience.
- Ensure smooth customer journeys throughout the tenancy lifecycle, from onboarding and move-in through to renewal, move-out and deposit resolution.
- Drive a customer-first culture across the property management function, balancing commercial objectives with resident satisfaction and retention.
Financial Management & OPEX Performance
- Own property management operating expenditure (OPEX) performance across the portfolio.
- Develop budgets and forecasts in partnership with the Operations Director and Finance team.
- Identify and deliver cost efficiencies without compromising resident experience or asset quality.
- Monitor contractor spend and procurement activity to maximise value for money.
- Drive accountability for regional budget performance through effective reporting and management.
Strategic Projects & Business Growth
- Support the Operations Director in delivering key business initiatives.
- Contribute to business planning and operational strategy development.
- Provide operational insight and recommendations to support investment decisions.
- Identify opportunities for innovation and process improvement across the business.
Reporting & Governance
- Produce and present weekly, monthly and quarterly operational performance reports.
- Develop portfolio dashboards and management information frameworks.
- Monitor and report on key performance indicators across all regions.
- Provide operational updates and recommendations to senior leadership.
Experience & Skills
Essential
- Significant experience in HMO residential property management or related sector.
- Experience managing multi-site property portfolios.
- Proven leadership experience managing and developing operational teams.
- Strong understanding of compliance, health & safety and property legislation.
- Demonstrable experience managing operational budgets and driving cost efficiencies.
- Experience implementing and improving operational processes at scale.
- Strong stakeholder management and relationship-building skills.
- Highly organised with excellent project management capabilities.
- Strong analytical and commercial decision-making skills.
- Ability to thrive in a fast-growing and evolving business environment.
- Driving license*
Desirable
- Experience within a scaling property platform, operator or start-up environment.
- Experience mobilising newly acquired portfolios.
- Professional property qualification (ARLA, IRPM, RICS or equivalent).
Head of Property Management in Warrington employer: Homie
Homie is an exceptional employer that prioritises employee growth and development within a vibrant and fast-paced work culture. Located in Manchester, our team enjoys the unique advantage of being part of a rapidly expanding company that values innovation and customer service, while also offering opportunities for hands-on leadership and strategic involvement in shaping the future of student housing across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Property Management in Warrington
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Homie.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Homie? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Homie's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Head of Property Management in Warrington
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Head of Property Management role at Homie, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Homie
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Homie operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Homie. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Homie.
