Operations Manager in Freshford

Be our Operations Manager at Concours House in Bradford on Avon, but most importantly be you! We’re looking for a confident, energetic Operations Manager to take full ownership of Cow Shed Catering at Concours House. From daily deli and bar service to events, team leadership, and commercial growth, this is a hands-on role for someone who thrives on variety, high standards, and making things happen. You’ll lead, recruit, and develop a team of around 10, oversee service and compliance, and play a key part in driving the success of the business. If you’re a senior hospitality professional with strong leadership skills, commercial instinct, and a love of fast-paced, people-focused operations, we’d love to hear from you.

At our hotel we want our people to be themselves and that means you. Join our team and here is what you’ll get for being yourself:

• Monthly service payments as well as monthly pay
• Free parking for team members
• You'll be fed by our chefs when you're on duty
• Progression and training opportunities throughout Kaleidoscope Collection
• Discount on eating, drinking and sleeping at all of our properties
• £500 refer a friend scheme
• Work in a stimulating environment as part of a diverse community of people
• Be part of a team who live and breathe our purpose

And there’s more where these came from… What’s it like to work with us? Well, we are an imaginative, playful team who encourage each other to remain unconventional, no matter if you’re new to hospitality or if this is a lifelong career. Our diverse, inclusive community encourages a culture where you can be the you’est you, you can be; it makes working in this hotel that little bit more exciting. We stand behind being big hearted, respecting each other, our guests and the wider community. On top of that, we are ALWAYS serious about giving our guests a bloody good time!

As Operations Manager what you’ll be doing:

• Taking full ownership of the Cow Shed Catering operation
• Overseeing daily deli, takeaway, and bar service
• Leading event and contract catering for meetings and functions
• Recruiting, training, and developing a team of around 10 across kitchen and service
• Managing rotas, staffing, standards, and day-to-day efficiency
• Making sure food quality, presentation, and customer service are always spot on
• Overseeing health & safety and food safety compliance
• Working closely with stakeholders to deliver a seamless hospitality experience
• Driving performance, improvement, and commercial opportunity
• Supporting catering operations at If Opera, including the Cow Shed restaurant relaunch in August

About you: If you’re a strong operator, a natural leader, and someone who thrives in a fast-moving hospitality environment. You know how to bring people together, keep service sharp, and spot opportunities to grow the business.

What You’ll bring:

• Senior hospitality or operations management experience
• Confidence leading teams across both kitchen and front of house
• Great organisation and attention to detail
• Strong commercial instinct and entrepreneurial energy
• A hands-on approach and a cool head under pressure
• Excellent communication and problem-solving skills

Working hours: 45 hours per week. Core hours are typically 9:00am – 4:00pm, Wednesday to Sunday. Extra hours will be needed for events outside standard operating days.

What happens next with your Operations Manager application? Attract our attention with your application and we’ll call you. After we speak on the phone you can expect a friendly invite to spend an hour or two on a Team Insight with your chosen department – Ask all your questions and we will ask you a few too. If all goes well, you may just become part of the team!