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- Tasks: Lead non-medical intake and care coordination for families in need.
- Company: Join a growing team at HomeWell Care Services, focused on people-first care.
- Benefits: Earn $20–$25/hr plus bonuses, mileage reimbursement, and paid training.
- Why this job: Make a real difference in families' lives while developing your career.
- Qualifications: Experience in home care or case management preferred; empathy and organisation are key.
- Other info: Flexible full-time or part-time roles available with opportunities for growth.
Benefits
- Bonus based on performance
- Competitive salary
- Paid time off
Compensation
- Pay: $20–$25 per hour (DOE) + quarterly performance bonus (conversions, retention, QA)
- Mileage reimbursement for approved travel
- Paid training (CareAcademy/HomeWell Learning)
- PTO/holidays for full-time employees (details in interview)
Short Description (for job boards)
Join HomeWell Care Services MA291 as an Intake/Care Manager. Lead non-medical intake, care coordination, caregiver matching, and family communication across the South Shore. $20–$25/hr + quarterly bonus, mileage, and training. Full-time preferred; part-time considered. Strong phone presence, organization, and empathy required. Experience in home care/senior services or scheduling/case management preferred.
Full Description
We’re growing and seeking a detail-oriented, people-first Intake/Care Manager to guide families from first call to a successful start of care—then stay engaged to ensure quality, consistency, and satisfaction. This is a non-clinical role focused on intake, care coordination, caregiver matching, documentation, and ongoing service excellence.
What You’ll Do
- Intake & Conversions: Handle inbound inquiries, qualify needs, explain services/rates, schedule assessments; own first contact → start of care.
- Care Planning (Non-Clinical): Build personalized, non-medical care plans with the client/family (and RN when required by policy/contract).
- Caregiver Matching & Scheduling: Coordinate with staffing to match skills/availability; ensure first-week coverage and continuity.
- Family Communication: Set expectations, review policies, maintain regular check-ins (first 30 days and at set intervals).
- Quality & Retention: Conduct QA calls, track satisfaction, resolve issues quickly, and update plans as needs change.
- Documentation & Compliance: Keep accurate notes, consents, and care plans in systems (e.g., WellSky/ClearCare/AlayaCare).
- Coordination: Partner with Sales on warm handoffs; support incident reporting and follow-ups as needed.
- Community Visits: Occasional in-home/client/facility visits across the South Shore (mileage reimbursed).
What Success Looks Like (KPIs)
- Conversion rate from inquiry → assessment → start of care
- Time-to-start (speed from first contact to first shift)
- First-30-day client satisfaction/retention
- Schedule stability/continuity; minimal missed visits
- Clean, timely documentation
Qualifications
- 1–2+ years in home care/senior services, intake, scheduling, case management, or care coordination (preferred).
- Excellent phone presence, empathy, and follow-through; strong problem-solving and de-escalation.
- Organized and deadline-driven; comfortable juggling multiple cases and calendars.
- Tech-savvy with scheduling/CRM/EMR tools (WellSky, ClearCare, AlayaCare, or similar).
- Valid driver’s license and insured vehicle for local visits; ability to pass background screening.
- Bilingual (Spanish or Haitian Creole) is a strong plus.
Schedule & Work Style
Monday–Friday daytime with occasional after-hours check-ins for new starts/escalations. Office + routine travel across Braintree, Quincy, Randolph, Brockton, Weymouth, and nearby towns.
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Intake/Care Manager (Non-Medical Home Care) employer: HomeWell Care Services, Inc.
Contact Detail:
HomeWell Care Services, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intake/Care Manager (Non-Medical Home Care)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HomeWell Care Services. Understand their values and services so you can show how you fit into their mission. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your empathy and problem-solving skills, which are key for the Intake/Care Manager position. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you're proactive and really interested in joining the team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It not only streamlines the process but also shows your commitment to being part of HomeWell Care Services. Plus, it’s super easy to do!
We think you need these skills to ace Intake/Care Manager (Non-Medical Home Care)
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for helping others and your empathy for families in need.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in home care or case management. We love seeing how your skills align with what we do, so connect the dots for us!
Showcase Your Communication Skills: Since this role involves a lot of family communication, emphasise your strong phone presence and problem-solving abilities. Share examples of how you've successfully managed client relationships in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at HomeWell Care Services, Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Intake/Care Manager. Familiarise yourself with non-medical care coordination, caregiver matching, and family communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role requires a strong phone presence and empathy, prepare examples from your past experiences where you've successfully handled sensitive situations. Highlight how you communicated effectively with families and resolved issues, as this will demonstrate your suitability for the position.
✨Be Ready to Discuss Tech Skills
As the job mentions being tech-savvy, brush up on any scheduling or CRM tools you've used before. If you're familiar with WellSky, ClearCare, or AlayaCare, be prepared to discuss how you've utilised these systems to improve efficiency in your previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Intake/Care Manager role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
