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- Tasks: Assist customers with inquiries and resolve complaints through phone, email, or chat.
- Company: Leading energy services company in Stoke-on-Trent with a supportive culture.
- Benefits: Competitive salary and flexible working hours.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: 12-18 months of customer service experience and strong multitasking skills.
- Other info: Great opportunity for personal growth in a friendly work environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading energy services company in Stoke-on-Trent is seeking a Customer Service Advisor to assist customers with inquiries related to home and boiler care plans. You will handle complaints and provide information via phone, email, or chat, ensuring customer satisfaction through effective communication and problem resolution.
Ideal candidates should have 12-18 months of customer service experience and excellent multitasking skills. The role offers a competitive salary and a supportive work environment.
Customer Service Advisor - Flexible Hours (Stoke-on-Trent) employer: Hometree
Contact Detail:
Hometree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Flexible Hours (Stoke-on-Trent)
✨Tip Number 1
Make sure you know the company inside out! Research their services, values, and recent news. This will help us stand out during interviews and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves handling inquiries and complaints, we should prepare for common scenarios. Role-playing with a friend can help us feel more confident when it’s our turn to shine.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give us insider tips and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our applications easily and stay updated on any new opportunities.
We think you need these skills to ace Customer Service Advisor - Flexible Hours (Stoke-on-Trent)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any specific skills that match what we’re looking for, like multitasking and effective communication.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you’ve resolved customer issues in the past.
Be Honest About Your Experience: We value authenticity! If you have 12-18 months of customer service experience, make sure to detail it. If you have less, focus on transferable skills and experiences that show your ability to handle customer inquiries effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Hometree
✨Know Your Stuff
Before the interview, make sure you understand the company and its services, especially around home and boiler care plans. Familiarise yourself with common customer inquiries and complaints so you can demonstrate your knowledge and readiness to assist customers effectively.
✨Showcase Your Experience
With 12-18 months of customer service experience under your belt, be prepared to share specific examples of how you've handled difficult situations or resolved complaints in the past. This will show the interviewer that you have the skills needed for the role.
✨Practice Multitasking
Since the role requires excellent multitasking skills, consider simulating a busy environment before your interview. Practice answering potential customer queries while taking notes or managing other tasks to showcase your ability to handle multiple responsibilities seamlessly.
✨Communicate Clearly
Effective communication is key in this role. During the interview, focus on speaking clearly and confidently. Listen carefully to the interviewer's questions and respond thoughtfully, demonstrating your ability to communicate well with customers over the phone, email, or chat.