Partner Monitoring Lead

Salary £55,000-£65,000 depending on experience

Role Type: Permanent, Full-time

Location: Hybrid, 2 days a week in the London Office

Reporting to: Director of Operations, Hometree Finance

About Hometree

Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it’s about empowering homeowners to manage their energy more efficiently and cost‑effectively, thereby setting new standards in energy consumption.

We operate across three dynamic divisions:

• Financial Services: Offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.
• Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting‑edge, sustainable energy solutions necessary for reaching net‑zero emissions.
• Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.

Key Achievements:

• £85m+ Capital Raised – We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs.
• 6 Acquisitions – We’ve expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS, and GreenGen).
• 100k Homes Covered – We cover over one hundred thousand homes across the UK.
• 280+ Employees – We have over 250 passionate employees transforming the industry across the Group, one home at a time.

The Role

This role sits within Hometree Finance. Hometree Finance is the finance arm of the broader Hometree Group, a UK‑based residential energy services company. It specialises in providing flexible, homeowner‑focused financing solutions to help people afford major home energy and heating upgrades without large upfront costs. Hometree Finance works with a growing network of Introducer Appointed Representatives (IARs) and regulated Credit Brokers to introduce its regulated products and services.

This role will execute, evidence, and continuously enhance partner monitoring, ensuring that regulatory requirements are met and strong customer outcomes are delivered. The Partner Monitoring Lead is responsible for the day‑to‑day ownership and effectiveness of partner monitoring, ensuring IARs and Credit Brokers operate within their permissions, comply with regulatory expectations, and consistently deliver good customer outcomes.

The role also has responsibility for developing and preparing an oversight framework, subject to regulatory permissions, that would enable HTF to directly monitor Appointed Representatives as the business evolves, ensuring oversight remains scalable, risk‑based, and robust as new distribution models are introduced. This is a first‑line operational compliance role within Hometree Finance. The role works closely with second‑line Compliance and other internal stakeholders, while operating autonomously as the day‑to‑day owner of partner monitoring and oversight.

Responsibilities:

• Operational Ownership: Lead the implementation, design, and effectiveness of the IAR & Partner Monitoring Framework, ensuring alignment with SUP 12, PRIN 2A (Consumer Duty), and FCA expectations.
• Subject Matter Expertise: Act as the first‑line expert on partner monitoring, escalation, and remediation processes.
• Partner Onboarding: Execute onboarding processes designed with second‑line Compliance, including permissions checks and initial review of partner websites, marketing materials, and communications.
• Due Diligence: Conduct and evidence partner due diligence, assessing financial stability and regulatory permissions.
• Risk‑Based Monitoring: Maintain a monitoring plan tailored to partner size, volume, conduct risk, and historical issues, including ongoing supervision.
• Compliance Oversight: Monitor partner websites, marketing materials, and promotions to identify non‑compliance or unauthorised activity, tracking remediation and escalation.
• Data & Analysis: Analyse complaints, customer feedback, and Consumer Duty outcome indicators to identify emerging conduct or customer harm risks.
• Training & Engagement: Serve as first‑line contact for partners on compliance matters and coordinate/deliver compliance training for partners and internal teams.
• Automation & Infrastructure: Work with data, product, and second‑line teams to automate monitoring, detect outliers, and improve scalability of partner oversight.
• Governance & Reporting: Produce partner MI/monitoring reports, contribute to Board/committee reporting, and maintain audit‑ready records for FCA and internal reviews.

What we’re looking for:

• AR/IAR Oversight Experience: Extensive prior experience in AR/IAR oversight within an FCA‑regulated firm, such as Consumer Credit or similar.
• SUP 12 Knowledge: Strong working knowledge of SUP 12 requirements for ARs.
• Consumer Duty Expertise: Solid understanding of PRIN 2A (Consumer Duty).
• Financial Promotions Rules: Familiarity with financial promotions regulations and compliance requirements.
• Framework Design: Demonstrable ability to design and run an AR monitoring framework end‑to‑end.
• Data‑Driven Approach: Comfortable with MI interrogation, compliance analytics, and identifying patterns or emerging risks.
• Technology & Automation: Experience using technology or AI tools for monitoring, surveillance, or process automation.
• Judgement & Autonomy: Excellent judgement and ability to operate independently, driving change where needed.
• Partner Engagement: Confident in challenging, raising, and resolving issues with sales‑driven partners.
• Regulated Credit Knowledge: Understanding of regulated consumer hire or credit broking practices.

Extra Credit:

• Installer‑Based AR Networks: Experience working with installer‑based AR networks, including oversight and compliance management.

Our Recruitment Process:

• Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
• Skills‑Based Interview: Engage in a detailed discussion about your past experiences with our Director of Operations and Compliance Manager (45 mins)
• Final Interview: Final interview with the Hometree Finance Managing Director (1 hour)

Perks of the job:

• 25 days holiday plus bank holidays and your birthday
• Hybrid working – Spend 2 days per week with your team in our collaborative London office (it’s dog friendly too!)
• Free boiler & home emergency cover with Hometree plus 40% discount for friends & family
• Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps.
• £300 Home office allowance
• Support for your mental health and wellbeing via Oliva
• Menopause support from Stella, including friends & family access
• Cycle to work scheme
• Regular team socials including Summer and Winter parties.

FCA Code of Conduct:

At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business. As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry.

Equal Opportunity Employer:

At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won’t discriminate against you at any point in the hiring process or the working day.