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- Tasks: Provide warm and professional support via phone, email, and live chat.
- Company: Leading home services company in Stoke-on-Trent with a focus on customer satisfaction.
- Benefits: Competitive salary, 25 days holiday plus bank holidays, and your birthday off.
- Other info: Full-time position with opportunities for personal and professional growth.
- Why this job: Join a team that values trust and problem-solving to enhance customer experiences.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
A leading home services company in Stoke-on-Trent is seeking a Customer Support Advisor to provide warm and professional support across phone, email, and live chat. You will build trust and solve problems to ensure a positive customer experience.
The ideal candidate will have customer service experience and a passion for helping others.
This full-time position offers competitive salary and benefits, including 25 days holiday plus bank holidays and your birthday.
On-site Customer Support Advisor – Growth & Impact in Stoke-on-Trent employer: Hometree Marketplace Limited
Contact Detail:
Hometree Marketplace Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-site Customer Support Advisor – Growth & Impact in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research their values and mission so you can align your answers during interviews. This shows you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers over the phone, email, and live chat, make sure you can convey warmth and professionalism effortlessly.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle difficult situations or complaints, and be ready to share your problem-solving strategies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace On-site Customer Support Advisor – Growth & Impact in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Helping Others: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that passion!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. Mention any previous roles where you provided support via phone, email, or live chat. This helps us see how you'd fit right into our team.
Be Professional Yet Warm: Since you'll be representing us, it's important to strike the right tone in your written application. Keep it professional but also warm and friendly, just like the support we provide to our customers.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hometree Marketplace Limited
✨Know the Company Inside Out
Before your interview, take some time to research the home services company. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your passion for helping others, which is key for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to build trust with customers, just like you would in the job.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team, company culture, or growth opportunities. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.