At a Glance
- Tasks: Manage inbound sales inquiries and handle plan renewals to drive customer satisfaction.
- Company: Join Hometree, a leader in transforming the residential energy landscape.
- Benefits: Competitive salary of £26,500 plus up to 50% bonus and career growth opportunities.
- Other info: Inclusive workplace that values diverse perspectives and promotes personal growth.
- Why this job: Be part of a sustainable future while developing your sales skills in a dynamic environment.
- Qualifications: Self-motivated with strong communication skills and a passion for sales.
The predicted salary is between 26500 - 39750 £ per year.
Salary: £26,500 basic plus up to 50% bonus
Role type: Permanent
Location: Stoke on Trent, in the office Monday - Friday
Reporting to: Director of Customer Operations.
About Hometree
Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption.
We operate across three dynamic divisions:
- Financial Services: Offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.
- Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions.
- Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.
At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.
The Role
YourRepair, now part of Hometree as of 2023, was founded to provide high-quality, customer-focused home and boiler care plans across the UK. With years of expertise in plumbing and gas engineering, YourRepair offers fixed-price plans that cover boilers, heating, plumbing, and electrical systems for homeowners and landlords alike. Our UK-based, 24/7 support team ensures rapid response and peace of mind, while our no-insurance approach means no underwriters or paperwork delays. With flexible start dates, nationwide coverage, and long-term, budget-friendly pricing, YourRepair continues to be a trusted choice for reliable home maintenance and repair services.
The Sales and Renewals Executive will manage inbound sales inquiries and handle plan renewals, ensuring a seamless customer experience and driving sales growth. This role requires strong commercial awareness, adaptability, and a commitment to high customer satisfaction within a fast-paced contact center environment. Success in this position involves achieving sales targets, effectively utilising CRM tools, and contributing to the team's overall success through collaboration and resilience.
Responsibilities:
- Manage Inbound Sales Inquiries: Respond promptly and professionally to new inbound sales inquiries, providing potential customers with relevant information and guidance to facilitate their decision-making.
- Handle Plan Renewals: Assist existing customers with plan renewals, answering questions, and providing insights into any new features or benefits to encourage plan continuation.
- Achieve Sales and Renewal Targets: Meet or exceed set targets for both new sales and renewals, contributing to the overall success of the sales team.
- Maintain High Customer Satisfaction: Provide excellent customer service, ensuring each interaction enhances the customer experience and builds loyalty.
- Demonstrate Commercial Awareness: Exhibit a strong understanding of the company’s products, services, and market positioning, using this knowledge to address customer needs effectively.
- Adaptability and Problem-Solving: Adapt to changing customer needs, sales tactics, or operational requirements, showing resilience in a fast-paced contact center environment.
- Collaborate with Team Members and Management: Work closely with the sales team and managers to share insights, provide feedback, and continuously improve sales strategies and customer service practices.
- Utilise Sales Tools and CRM Systems: Use internal CRM systems and sales tools to log interactions, update customer records, and track progress toward sales and renewal goals.
- Engage in Continuous Learning: Stay updated on product offerings, company updates, and industry trends to remain knowledgeable and proactive in responding to customer needs.
What we’re looking for:
- Self-Motivated: A confident self-starter with a passion and flair for sales and delivering outstanding customer service.
- Strong Communication Skills: Possess strong interpersonal and communication skills, with articulate telephone manner and good grammar and spelling to effectively handle chats and emails.
- Dynamic Sales Person: Used to fast-paced, high call volume work environment and thrives under pressure.
- Adaptability: A quick learner who can easily evolve their approach, figuring out 'what works' and adapting to changing initiatives and products.
- Drive: Hunger to find the right thing for every customer - compliantly and aligned to the customers needs.
- Problem Solving Abilities: A natural problem solver driven by curiosity & continuous improvement mindset.
- Tech Savvy: Confidence in working with multiple customer/online systems.
Our Recruitment Process:
- Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
- Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Director of Customer Operations (1 hr)
Equal Opportunity Employer
At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.
Sales & Renewals Executive in Stoke-on-Trent employer: Hometree Group
Hometree Group is an exceptional employer, offering a vibrant work culture that prioritises sustainability and innovation in the energy sector. Located in Stoke on Trent, employees benefit from a supportive environment that fosters personal and professional growth, alongside competitive salaries and performance-based bonuses. Join a passionate team dedicated to transforming home energy solutions while enjoying opportunities for continuous learning and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Renewals Executive in Stoke-on-Trent
✨Tip Number 1
Get to know Hometree inside out! Familiarise yourself with their products and services, especially in the renewable energy space. This will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Practice your pitch! You’ll want to be able to articulate why you’re the perfect fit for the Sales & Renewals Executive role. Highlight your sales experience and how you can contribute to customer satisfaction and team success.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Hometree team!
We think you need these skills to ace Sales & Renewals Executive in Stoke-on-Trent
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for sales and customer service.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Sales & Renewals Executive role. Mention specific examples that demonstrate your adaptability and problem-solving abilities.
Show Off Your Communication Skills:Since strong communication is key in this role, ensure your application is clear and well-structured. Use proper grammar and spelling, and keep it professional yet friendly – just like how we interact with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hometree Group
✨Know Your Stuff
Before the interview, dive deep into Hometree's mission and values. Understand their products and services, especially in the renewable energy sector. This knowledge will help you demonstrate your commercial awareness and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common sales scenarios and customer interactions. Think about how you would handle inbound inquiries or renewals. Practising your responses will help you feel more confident and articulate during the interview.
✨Showcase Your Adaptability
Be ready to discuss times when you've had to adapt quickly in a fast-paced environment. Hometree values resilience, so share examples of how you've successfully navigated challenges or changes in your previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about the team dynamics, company culture, or future projects. It shows your enthusiasm for the role and helps you gauge if Hometree is the right fit for you.
