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For Companies At a Glance
- Tasks: Expand and manage our engineer network to ensure top-notch customer service.
- Company: Join Hometree, a leader in renewable home energy solutions.
- Benefits: Competitive salary, remote work, and opportunities for growth.
- Why this job: Be part of a sustainable future while making a real impact.
- Qualifications: Experience in claims operations and strong data analysis skills.
- Other info: Dynamic team culture with a focus on innovation and inclusivity.
The predicted salary is between 21500 - 25500 £ per year.
Hometree is a residential energy services group paving the way for a brighter future by making renewable home energy hardware accessible to millions of homeowners. Our growing portfolio of businesses and partners make it easier for homeowners to install, finance and maintain their home energy hardware, helping them run their homes in a carbon-neutral way.
The network executive role is designed to right-size and maintain our engineer network across the UK, ensuring that we always have enough coverage across Hometree to fulfil all customer servicing and repair requirements, as well as driving strong customer satisfaction and commercial results. Travel to both sites (Stoke and Peterborough) plus Head Office is essential, and you will also be expected to visit engineers nationwide.
Responsibilities:
- Network Growth: Expand the engineer network in line with customer demand, using data insights to ensure strong range and density across all UK postcodes.
- Preferred Partner Expansion: Grow the preferred engineer base proportionately to overall network growth to maintain a reliable and high-performing pool.
- Performance Management: Monitor engineer performance to ensure exceptional service and KPI compliance, removing underperformers promptly.
- Compliance Oversight: Ensure all engineers maintain valid Gas Safe registrations, insurance, and required documentation through regular audits.
- Relationship Building: Develop and sustain strong relationships with all engineers, promoting collaboration, engagement, and loyalty.
- Issue Resolution: Act as the main escalation point for network-related challenges, ensuring timely and effective support for engineers and internal teams.
- Customer Satisfaction: Continuously assess engineer performance to maintain high customer satisfaction, providing feedback and implementing improvement plans.
- Process Improvement: Collaborate with Product and IT teams to refine systems, tools, and processes that enhance engineer efficiency and service quality.
- Cost Management: Implement cost-control measures, monitor claim spend trends, and identify opportunities to maintain and improve profitability.
- Financial Recovery: Lead the recovery of costs from closure paid jobs and complaint payment clawbacks, working closely with business teams to maintain financial discipline.
What we’re looking for:
- Claims Experience: Previous experience in claims operations is preferred, with a solid understanding of end-to-end claims processes.
- Commercial Awareness: Strong understanding of cost controls, relationship management, and delivering an excellent customer experience.
- Data Analysis: Skilled in analysing and interpreting data to generate insights that drive informed decisions and operational improvements.
- Regulatory Knowledge: Familiarity with Gas Safe regulations and compliance standards to ensure adherence across the engineer network.
- Technical Proficiency: Tech-savvy with experience collaborating with IT and Product teams to enhance systems, tools, and workflows.
- Proactive Mindset: Solutions-focused approach with the ability to anticipate challenges and implement effective actions.
- Organisational Skills: Highly organised with exceptional attention to detail and the ability to manage multiple priorities effectively.
- Customer Focus: Capable of balancing operational efficiency with a strong commitment to customer satisfaction and service quality.
- Interpersonal Skills: Excellent communication, negotiation, and stakeholder management abilities to build strong professional relationships.
- Adaptability: Comfortable working in a fast-paced, evolving environment, maintaining composure and effectiveness under pressure.
Our Recruitment Process:
- Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
- Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Claims Operations Manager (1 hr)
- Final Interview: A final interview with our Director of Customer Operations (30mins)
About Hometree:
Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls.
At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.
Equal Opportunity Employer: At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.
Network Executive in Stoke-on-Trent employer: Hometree Group
Contact Detail:
Hometree Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Executive in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Network Executive role.
✨Tip Number 2
Prepare for those interviews! Research Hometree’s values and recent projects, and think about how your skills can contribute to their mission. Show them you’re not just another candidate, but someone who genuinely cares about renewable energy.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you articulate your experiences and demonstrate your problem-solving skills, which are key for the Network Executive position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Hometree team!
We think you need these skills to ace Network Executive in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Network Executive role. Highlight your relevant experience in claims operations and data analysis, as well as your understanding of compliance standards. This shows us you’re genuinely interested in the position!
Show Off Your Skills: Don’t hold back on showcasing your skills! Whether it’s your knack for relationship building or your proactive mindset, let us know how these abilities can contribute to our mission at Hometree. Use specific examples to illustrate your points.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to see your personality shine through too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Hometree and our values!
How to prepare for a job interview at Hometree Group
✨Know Your Stuff
Before the interview, dive deep into Hometree's mission and values. Understand their focus on renewable energy and how they support homeowners. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Data Skills
Since the role involves data analysis, be prepared to discuss specific examples of how you've used data to drive decisions in past roles. Bring along any relevant metrics or outcomes that demonstrate your analytical prowess.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences at Hometree and share your own relevant stories. This will help you stand out as someone who values relationships, which is key for the Network Executive role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer focus. Think of situations where you've had to resolve issues or improve processes, and be ready to explain your thought process and the results you achieved.
