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- Tasks: Engage with customers to enhance their experience and retain them through exceptional service.
- Company: Join Hometree, a leader in renewable home energy solutions.
- Benefits: Starting salary of £25,000, increasing post-probation, plus 40% OTE.
- Why this job: Be part of the green revolution and help homeowners transition to sustainable energy.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Remote-first role with opportunities for growth in a dynamic industry.
The predicted salary is between 25000 - 25500 £ per year.
Hometree is a residential energy services group paving the way for a brighter future by making renewable home energy hardware accessible to millions of homeowners. Our growing portfolio of businesses and partners make it easier for homeowners to install, finance and maintain their home energy hardware, helping them run their homes in a carbon-neutral way.
Salary: £25,000 per annum (increasing to £25,500 post-probation) with 40% OTE.
Role type: Full Time
Location: Remote first, in the Peterborough area. You must be willing to travel to the Peterborough office for team meetings.
Reports to: Customer Advocacy and Retentions Team Lead, Operations
Does retaining customers for your business through great service make you tick? Does understanding what's not quite right for a customer, and fixing it, make your day? Then working in our Retention’s team could be the role just for you!
Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption.
We operate across three dynamic divisions:
- Financial Services: Here, you’ll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.
- Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions.
- Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.
At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.
Retentions Executive employer: Hometree Group
Contact Detail:
Hometree Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Hometree. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Hometree's values and services. Show us you’re passionate about renewable energy and how you can contribute to our mission of making homes more sustainable.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Retentions Executive role. Highlight your customer service skills and how you can help retain clients through exceptional support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Hometree team!
We think you need these skills to ace Retentions Executive
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let your enthusiasm for renewable energy shine through. We want to see how much you care about helping homeowners transition to sustainable solutions. Share any relevant experiences or projects that highlight your commitment to this cause!
Tailor Your Application: Make sure to customise your CV and cover letter for the Retentions Executive role. Highlight your customer service skills and any experience in retention strategies. We love seeing how your unique background fits with our mission at Hometree!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points where possible to make it easy for us to see your key achievements and skills.
Apply Through Our Website: We encourage you to submit your application directly through our website. This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Hometree Group
✨Know Your Stuff
Before the interview, dive deep into Hometree's mission and values. Understand their focus on renewable energy and customer retention. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Retentions Executive, you'll need to demonstrate how you can identify and resolve customer issues. Prepare specific examples from your past experiences where you've successfully turned a dissatisfied customer into a loyal one. This will highlight your ability to think on your feet.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Hometree's approach to customer retention and their future plans in the renewable energy sector. This shows that you're not just interested in the job, but also in the company's growth and direction.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Hometree is looking for passionate individuals who align with their values. Be authentic, share your enthusiasm for sustainability, and connect with the interviewers on a personal level.