At a Glance
- Tasks: Manage client accounts, drive retention, and identify upsell opportunities.
- Company: Join Hometrack, a leader in property data and insights.
- Benefits: Enjoy 25 days leave, wellness perks, and a generous pension scheme.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make an impact in the property sector while building strong client relationships.
- Qualifications: Experience in B2B account management and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Hometrack delivers market leading valuation, automation, property risk and market intelligence services across the property and financial industries.
The Data Services team works with 100s of customers across the property sector ranging from mortgage lenders, house builders, investors, fin & proptech, insurers, telco, retail and utilities, as well as others involved in the housing market. Our mission is to inform decision makers by putting the UK’s most trusted property data and insights at the heart of the property ecosystem.
Our market intelligence and customer acquisition, retention and engagement solutions are relied upon by leading industry professionals.
Data Services has a diverse product range covering market, property and mover intelligence, delivered through varying mechanisms including data platforms, reports and APIs, providing maximum flexibility when matching our customers’ needs to the most effective data solution.
We are looking for an experienced and innovative Account Manager to join Hometrack’s Data Services division. You will be responsible for strategically managing a portfolio of client accounts and end-to-end account management from onboarding through to implementing our customer success practices across your account base. You will take ownership of your renewal pipeline, hitting retention and expansion targets across your portfolio. With a strategic focus that aligns with our business goals and strategy, you will implement account plans for customers to develop strong trusting relationships and truly understand the needs of our customers. You will successfully upsell into your existing customer base and demonstrate strong abilities to engage with, present to, and manage relationships at a Senior level. This role involves cross-functional collaboration across the Data Services division, requiring strong stakeholder management skills and the ability to champion our customers to support with product development, delivery and operational excellence. Finally, being a team player and working collaboratively with your peers and colleagues is critical to the success of this role, adopting a ‘Think Hometrack First’ mindset.
Responsibilities
Strategic Account Management, Retention & Upsell
- Owning and managing strategic relationships across your portfolio of customers, engaging up to senior/c-suite level decision makers with a proactive approach
- Implementing and owning account plans to build out stakeholder relationships, identify account expansion opportunities and pain points
- Full ownership of your portfolio management across retention, expansion and upsell
- Weekly reporting on renewal and upsell pipeline
- Daily Salesforce activity for contract admin, client communication, pipeline management and reporting
- Working with customers to understand their success measures and ROI, to ensure our solutions align with their desired outcomes
- Demonstrate compelling value propositions to customers that continue to drive value over time, resulting in longer term commitment and increased contract value
- Supporting the Head of Account Management with Tier 1 Account Management
Customer Success
- Demonstrating and promoting customer success practices across Data Services
- Utilising the customer success playbook to effectively manage your portfolio and drive engagement, product stickiness and customer satisfaction
- Foster a data driven approach, leveraging customer usage and behaviour insights to identify opportunities to increase value and stickiness
- Supporting the Head of Account Management to implement the customer success playbook and adopt customer feedback mechanisms to measure satisfaction (e.g. NPS), to create tangible actions for continuous product and service enhancement
Operations and Stakeholder Management
- Championing our customers to internal stakeholders to ensure we deliver a best-in-class service with robust data quality
- Work cross-functionally across the Data Services team to relay customer feedback to increase value, customer engagement and user experience
- Demonstrating exceptional organisational, prioritisation and effective communication skills to collaborate effectively with peers to reach our common strategic business goals
- Taking initiative to improve operational efficiency, ways of working and cross-functional collaboration
Requirements
- Indepth B2B Account Management or Customer Success experience
- Proven experience of strategic account management, engaging with and building credibility at a senior level
- The ability to establish and develop strong relationships with customers and internal stakeholders
- A proven track record of managing a renewal pipeline, successfully hitting retention/expansion targets and identifying upsell opportunities
- A data-driven mindset, with the ability to leverage data tools into impactful customer insights
- Experience implementing and executing customer success playbooks
- Excellent communication and presentation skills
- Strong stakeholder management and experience working cross-functionally
- Ability to shape operational processes and define account strategies
- Ability to think innovatively, take initiative and be proactive
- Experience using a CRM system and working with either Google or Microsoft suite
- A strong and robust work ethic with the ability to adapt in a fast-paced dynamic environment
- Experience working in B2B data solutions, or within the wider property or insurance industry is preferential
Benefits
- 25 days annual leave + additional days for long service
- Day off for good deed day, and digital detox day
- Cycle to Work and Electric Car schemes
- Free Calm App membership
- Enhanced parental leave
- Fertility treatment financial support
- Group income protection and private medical insurance
- On-site gym in London
- 7.5% employer pension contribution
- Discretionary annual bonus up to 10%
- Talent referral bonus up to £5,000
Senior Account Manager employer: Hometrack
Hometrack is an exceptional employer that champions innovation and collaboration in the financial services sector. With a strong focus on employee well-being, we offer flexible working arrangements, generous leave policies, and comprehensive benefits, including enhanced paternity leave and financial support for fertility treatments. Our vibrant work culture fosters professional growth through continuous learning opportunities, making it an ideal environment for Senior Machine Learning Engineers to thrive and contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Hometrack. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Hometrack.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Hometrack's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Hometrack
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Hometrack.
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✨Show Your Passion for Finance
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✨Network with Industry Professionals
Before your interview, reach out to current or former Hometrack employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
