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- Tasks: Lead a dynamic team in a veterinary hospital, ensuring smooth operations and high-quality patient care.
- Company: Join Hometown Veterinary Partners, where culture, collaboration, and community thrive.
- Benefits: Enjoy competitive pay, flexible PTO, health insurance, and wellness resources.
- Why this job: Make a real difference in animal care while developing your leadership skills.
- Qualifications: 2+ years in a veterinary setting with strong communication and leadership abilities.
- Other info: Be part of a supportive team with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
The Shift Lead at Hometown Veterinary Partners is a member of the hospital team and reports directly to Hospital Leadership. The Shift Lead will support our core beliefs of Culture, Collaboration and Community. The Shift Lead plays a key role in supporting the daily operations of the hospital by acting as the point of contact for team members during assigned shifts. This position provides leadership, ensures protocols and standards are followed, and helps maintain a smooth workflow across both front-of-house (client services) and back-of-house (clinical support) areas.
The Shift Lead works closely with veterinarians, technicians, and reception staff to ensure high-quality patient care and excellent client service.
Culture- Model positive communication and teamwork across all hospital areas.
- Provide real-time coaching, support, and feedback to team members.
- Assist in training new staff and reinforcing hospital protocols.
- Monitor and maintain hospital standards for cleanliness, safety, and efficiency.
- Confirm controlled drug logs, inventory use.
- Ensure all team members take scheduled breaks and return in a timely manner.
- Ensure smooth check-in and check-out processes for clients.
- Assist with client communication, including resolving escalated service concerns.
- Support receptionists in maintaining a clean, organized, and welcoming lobby area.
- Oversee patient flow from admission to discharge.
- Ensure proper handling, restraint, and monitoring of patients during exams and treatments.
- Support technicians and assistants in maintaining medical records, lab samples, and treatment logs.
- Be able to work on the floor in the capacity of a licensed technician, veterinary assistant, or client care specialist as hospital needs require.
- Serve as the go-to resource for staff questions and problem-solving during shifts.
- Delegate and prioritize tasks to ensure hospital flow and timely patient care.
- Monitor scheduling flow and adjust as needed to prevent bottlenecks.
- Ensure financial transactions and invoicing are handled accurately.
- Help troubleshoot equipment or supply issues and notify management when repairs/orders are needed.
- Complete and submit a shift summary or handoff report to leadership.
- Escalate concerns or performance issues to the Practice Manager when needed.
- Excellent communication, leadership, and problem-solving skills.
- Ability to remain calm under pressure and manage competing priorities.
- Flexible and team-oriented mindset.
- Minimum 2+ years of veterinary hospital experience (customer service, technician, or assistant).
- Strong knowledge of hospital protocols and client service standards.
- Previous leadership or training experience preferred.
- Competitive Compensation.
- PTO for Part-Time & Full-Time Team Members (Inclusive of Vacation, Sick, Personal & Holiday).
- Medical, Dental, and Vision Insurance.
- Telemedicine.
- Wellness & Mental Health Resources.
- Employee Assistant Program (EAP).
- Life & Disability Insurance.
- Health Savings.
Shift Lead in Charlton Kings employer: Hometown Veterinary Partners
Contact Detail:
Hometown Veterinary Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Charlton Kings
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for a Shift Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and teamwork. We recommend role-playing with a friend or family member to get comfortable discussing your experience and how you embody the core beliefs of Culture, Collaboration, and Community.
✨Tip Number 3
Showcase your skills during the interview by sharing specific examples of how you've handled challenges in previous roles. Highlight your problem-solving abilities and how you've supported team members in maintaining high standards of patient care.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Hometown Veterinary Partners.
We think you need these skills to ace Shift Lead in Charlton Kings
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for veterinary care shine through! We want to see how much you care about animals and the community, so share any relevant experiences that highlight your commitment.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with our core beliefs of Culture, Collaboration, and Community.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Shift Lead role. Highlight your leadership skills and experience in a way that's easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Hometown Veterinary Partners
✨Know the Culture
Familiarise yourself with Hometown Veterinary Partners' core beliefs of Culture, Collaboration, and Community. Be ready to discuss how you embody these values in your previous roles and how you can contribute to a positive team environment.
✨Showcase Leadership Skills
Prepare examples of your leadership experience, especially in a veterinary setting. Think about times when you've provided real-time coaching or resolved conflicts among team members, as this will demonstrate your ability to lead effectively.
✨Understand Daily Operations
Brush up on the daily operations of a veterinary hospital. Be prepared to discuss how you would ensure smooth workflows, manage patient flow, and maintain high standards of cleanliness and safety during your shifts.
✨Communicate Clearly
Practice clear and concise communication. During the interview, demonstrate your ability to convey information effectively, whether it's about client services or clinical support. This will show that you can be the go-to resource for your future team.
