At a Glance
- Tasks: Lead clinical governance and ensure outstanding dementia care for our clients.
- Company: Join Hometouch, a tech-savvy live-in care provider focused on quality and innovation.
- Benefits: Enjoy competitive salary, private healthcare, and a great work-life balance.
- Other info: Be part of a dynamic team committed to achieving CQC Outstanding status.
- Why this job: Shape the future of dementia care while working closely with leadership.
- Qualifications: Must be a registered healthcare professional with dementia expertise.
The predicted salary is between 50000 - 60000 £ per year.
About Hometouch
Hometouch is a CQC-regulated live-in care provider specialising in dementia care. We connect families with experienced, highly vetted live-in carers, supported by a clinical team committed to outstanding person-centred care. We are an ambitious, technology-enabled business backed by leading investors. Our clinical quality is central to our commercial proposition — we are working towards a CQC Outstanding rating and are investing in clinical leadership to get there. This is an exceptional opportunity to join a growth-stage business where quality and commercial success are inseparable.
Role Summary
The Registered Manager is the clinical and regulatory cornerstone of Hometouch. You will hold CQC registration on behalf of the business, lead our clinical governance framework, and be the principal point of accountability for the quality and safety of our regulated care service. This is not a back-office compliance role. We are looking for an experienced healthcare professional or a clinical governance specialist with genuine dementia expertise, the confidence to lead a care team and shape clinical standards, and the commercial awareness to support our growth. You will work closely with the CEO, COO and Head of Clinical Governance to ensure our regulated service is outstanding in every respect.
Key Responsibilities
- CQC Registration & Regulatory Leadership
- Hold and maintain CQC registration as Registered Manager; take direct responsibility for the regulated service
- Ensure the service meets all fundamental standards, including Regulations 9, 12, 17, 18, 19 and 20
- Lead preparation for CQC inspections; produce evidence portfolios and coordinate inspection-readiness activities
- Submit all statutory notifications accurately and on time
- Maintain and continuously improve the service's regulatory compliance records and quality audit programme
- Dementia Care Quality & Clinical Standards
- Set and embed clinical standards for dementia care across the regulated service
- Lead the design and review of complex dementia care plans, risk assessments and mental capacity assessments
- Act as the clinical authority on dementia best practice — advising carers, families and the wider team
- Develop and deliver dementia-specific training and competency frameworks for the carer workforce
- Champion person-centred, life story-based approaches to dementia care across all client interactions
- Clinical Governance & Safety
- Oversee the clinical governance framework: audits, care plan reviews, incident investigation, complaints management
- Chair the weekly CQC and MDT meetings; ensure actions are followed up and outcomes documented
- Lead safeguarding investigations in line with local authority and CQC expectations
- Maintain oversight of medication management, manual handling competencies and complex care protocols (PEG, trache, spinal care)
- Ensure all records in PASS and clinical systems are accurate, contemporaneous and audit-ready
- Team Leadership & Carer Workforce
- Lead clinical supervision, appraisals and performance management for the nursing and clinical team (Nursing Lead, clinical coordinators)
- Oversee carer recruitment compliance in line with Regulation 19 and Schedule 3; ensure all fitness-to-practice checks are robust
- Design and deliver mandatory training, induction and ongoing CPD for carers on the regulated pathway
- Support the Head of Recruitment in ensuring carer quality standards are upheld at the point of onboarding
- Commercial Contribution & Growth
- Participate in complex family consultations and clinical assessments for high-acuity or complex dementia enquiries
- Support the introductory-to-regulated transition pipeline: identify clients suitable for regulated service and work with the account management team to facilitate transition
- Contribute to the sales and partnerships narrative — including supporting clinically credible content for partner outreach and family communications
- Provide clinical input into product development and technology roadmaps to improve the quality of the care experience
- Represent Hometouch externally at clinical events, partner meetings and with referral sources such as NHS discharge teams, memory clinics and OTs
- Reporting & Governance
- Produce monthly and quarterly quality and compliance reports for the CEO and board
- Contribute to the CQC Outstanding evidence file and self-assessment on an ongoing basis
- Flag material clinical risks, near misses or systemic concerns to the CEO and Nominated Clinical Leadership & Governance
Essential Requirements
- Registered healthcare professional (e.g. NMC-registered nurse, AHP) OR an experienced clinical governance professional with a track record in regulated health or social care settings
- Demonstrable track record as a Registered Manager in a CQC-regulated domiciliary or live-in care setting
- Deep knowledge of CQC Key Lines of Enquiry (KLOEs) and Regulations 9, 12, 17, 18, 19 and 20
- Experience leading statutory notifications, safeguarding investigations and complaint resolution
- Confident conducting clinical assessments, overseeing care plans and managing complex packages
- Level 5 Diploma in Leadership for Health and Social Care (or equivalent/commitment to achieve)
Desirable Requirements
- Personal experience of achieving a CQC Outstanding rating, or direct involvement in a team that has achieved Outstanding
- Post-registration qualification in dementia care (e.g. Admiral Nurse pathway, City & Guilds Dementia)
Dementia Expertise
Essential Requirements
- Specialist knowledge of dementia care best practice — including person-centred care, BPSD management and life story approaches
- Experience designing and overseeing dementia-specific care plans in a live-in or home care setting
- Ability to train and coach carers in dementia communication techniques and safe practice
- Familiarity with the Mental Capacity Act 2005 and DoLS frameworks as applied in community settings
Desirable Requirements
- Training in specific dementia frameworks (e.g. Teepa Snow, SPECAL, Contented Dementia Trust)
- Experience with clinical research participation or dementia innovation programmes
Commercial & Business Aptitude
Essential Requirements
- Ability to contribute to business growth — including participating in complex family consultations, converting self-funders and supporting the introductory-to-regulated transition pipeline
- Commercially aware: understands the relationship between quality outcomes, CQC ratings and revenue
- Experience preparing and presenting operational and quality reports to senior leaders or boards
- Able to work collaboratively with sales, account management and partnerships teams
Desirable Requirements
- Experience in a VC-backed or rapidly scaling care business
- Involvement in M&A integration or multi-brand operational management
People & Leadership
Essential Requirements
- Proven ability to lead, supervise and develop a clinical and care team
- Strong coaching instinct: able to raise standards through direct feedback and continuous improvement
- Skilled at managing performance, absence and disciplinary matters sensitively and compliantly
- Experience recruiting and inducting carers in line with Regulation 19 (Fit and Proper Persons) and Schedule 3
Desirable Requirements
- Train the trainer qualification
- Experience building a learning culture within a care team
Technology & Systems
Essential Requirements
- Comfortable using digital care management systems (e.g. PASS, care planning platforms)
- Able to maintain accurate, audit-ready records and oversee team compliance with documentation standards
- Confident using data to monitor quality — including audits, incident tracking and outcome measures
Desirable Requirements
- Experience with AI-assisted care tools or digital health platforms
- Familiarity with CRM systems (e.g. HubSpot) for client journey tracking
What We Offer
- A clinically ambitious organisation where your expertise will directly shape outcomes for clients and their families
- A pathway to CQC Outstanding — with full leadership support, investment in evidence and the resources to get there
- A seat at the leadership table: direct access to the CEO, COO and board
- Competitive salary with performance-related bonus tied to quality and commercial outcomes
- Investment in your professional development — including clinical leadership, dementia specialisation and executive coaching
- A technology-forward working environment with AI-enabled clinical tools and a committed product team
How to Apply
Please send your CV and a covering letter (no more than two pages) setting out why you are the right person for this role. Your covering letter should specifically address your dementia care expertise, your experience as a Registered Manager in a CQC-regulated setting, and an example of where you have contributed to clinical quality and business growth simultaneously.
Hometouch is an equal opportunities employer. We are committed to creating an inclusive workplace and welcome applications from all backgrounds.
Registered Manager employer: HomeTouch
Hometouch is an exceptional employer that prioritises clinical excellence and employee development within a supportive, technology-driven environment. As a Registered Manager, you will have the opportunity to shape high-quality dementia care while enjoying competitive benefits, including a performance-related bonus, professional development support, and a strong emphasis on work-life balance. Join us in our mission to achieve CQC Outstanding status and make a meaningful impact in the lives of our clients and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Registered Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who have experience with CQC regulations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your dementia care knowledge and CQC standards. We recommend creating a list of potential questions and practising your responses. Confidence is key, so know your stuff!
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about how you've led teams in the past, especially in clinical settings. Highlight your ability to improve care quality and compliance — that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our mission to provide outstanding dementia care.
We think you need these skills to ace Registered Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Registered Manager. Highlight your experience in dementia care and CQC regulations, as these are key to what we're looking for at Hometouch.
Craft a Compelling Cover Letter:Your cover letter should be a two-page masterpiece! Address your dementia care expertise and provide specific examples of how you've contributed to clinical quality and business growth. We want to see your passion shine through!
Showcase Your Leadership Skills:As a Registered Manager, you'll be leading a team. Make sure to highlight your leadership experience and how you've successfully managed teams in the past. We love seeing candidates who can inspire and motivate others!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hometouch.
How to prepare for a job interview at HomeTouch
✨Know Your CQC Regulations
Make sure you’re well-versed in the CQC regulations, especially Regulations 9, 12, 17, 18, 19, and 20. Brush up on your knowledge of the Key Lines of Enquiry (KLOEs) as they will likely come up during the interview. Being able to discuss how you've ensured compliance in previous roles will show your expertise.
✨Showcase Your Dementia Expertise
Prepare to discuss your experience with dementia care in detail. Think of specific examples where you’ve implemented person-centred approaches or developed care plans. Highlight any training you've conducted or frameworks you've used, as this will demonstrate your hands-on knowledge and commitment to best practices.
✨Demonstrate Leadership Skills
As a Registered Manager, leadership is key. Be ready to share examples of how you’ve led teams, managed performance, and fostered a culture of continuous improvement. Discuss your approach to clinical supervision and how you’ve supported staff development, as this will show you can lead effectively.
✨Connect Quality with Commercial Success
Hometouch values the link between quality care and business growth. Prepare to discuss how you’ve contributed to both areas in past roles. Think about times when you’ve improved care standards while also supporting business objectives, as this will align perfectly with their goals.
