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- Tasks: Help customers choose live-in care options with empathy and expertise.
- Company: Hometouch, a tech-enabled live-in care provider with a mission to empower older adults.
- Benefits: Generous salary, performance bonuses, remote work, and 25 days holiday.
- Why this job: Make a real difference in people's lives while enjoying a flexible work environment.
- Qualifications: 2+ years in client services or sales; healthcare experience is a plus.
- Other info: Supportive team culture with opportunities for continuous learning and development.
The predicted salary is between 28800 - 48000 £ per year.
Here at Hometouch, we are building a world where people can choose an alternative to a care home. We believe everyone has a choice and live in care is the way forward. Hometouch is a tech enabled live in care provider founded in 2015 by Dr Jamie Wilson, a former NHS Dementia Specialist. We have a national footprint having served 1000s of clients since company founding and offer a flexible, personalised and clinically led alternative to a care home. We have high standards and were the winner of the UK HCA Live in Care award for 2024. The company is well positioned for future growth and has a number of key advantages ranging from ownership of the UK's largest database of live in carers, an award winning technology platform, a solid CQC report, high visibility online and existing successful relationships with hospital discharge partners and ICBs. We are increasingly rolling out AI to improve our internal processes and to increase the availability and choice of carers to our clients. Hometouch's mission is to deliver scalable, technology-enabled live-in care that empowers older adults with dementia to remain safe, connected, and independent in their own homes.
What you’ll be doing…
- You will offer a consultative and empathetic approach to customers and help them through the decision-making process.
- Promote Hometouch as a true alternative to a care home giving customers a choice that offers a unique quality of care.
- Take ownership of the customer journey and ensure our carers and customers are consulted in a timely and professional manner.
- Offer a high quality matching service using our tech enabled systems to find the perfect carer for the customer and their needs.
- Work collaboratively with our clinical team and care managers to ensure new client packages are set up efficiently.
- Be proactive, digitally literate and focused on searching for new customer opportunities.
- Customise the care contract to each client and manage the commercial elements of the relationship.
Skills:
- Eligibility to work in the UK.
- Excellent telephone manner.
- Good written communication.
- Proactive, responsive and dedicated.
- Empathetic and Consultative.
- Good time management.
- Good organisational skills.
- Team player with a flexible attitude.
- Eager to learn and progress.
Experience:
- You will have 2 + years of experience in client services, sales or business development.
- Healthcare experience desirable but not essential.
What’s in it for you?
- Generous basic salary plus performance bonus and monthly commission.
- Work from home with access to our London Office.
- Laptop and equipment provided.
- 25 days holiday (plus bank holidays).
- Company pension.
- Team events and activity days.
- Continuous learning and development: you will have the opportunity to work closely with other departments on ad hoc projects where you can develop your skills and learning potential.
- You have a voice - we welcome the opportunity to listen and learn from you.
- Supportive and encouraging environment.
Our Values:
- Ownership and Commitment.
- Do the right thing.
- Be Better.
- Be Thorough.
- Be Kind.
Ask a member of the team what they think? “I started working with Hometouch in November 2021 in the recruitment team. The best thing about Hometouch is the support network around me. It’s also ideal working from home because it gives me a better work life balance with no travel time. It’s definitely a flexible way of working. Our most recent team building exercise was an escape room which was great fun! We then went on to a top Indian restaurant in London for a nice meal.”
Sales Executive in London employer: HomeTouch
Contact Detail:
HomeTouch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive in London
✨Tip Number 1
Get to know Hometouch inside out! Familiarise yourself with our mission and values, especially how we empower older adults. This will help you connect with potential clients and show them why we’re the best choice.
✨Tip Number 2
Practice your consultative approach! Role-play with friends or family to refine your empathetic communication skills. The better you can guide customers through their decision-making process, the more likely you are to land that sale.
✨Tip Number 3
Leverage your network! Reach out to past colleagues or connections in healthcare and sales. They might have leads or insights that could help you find new customer opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining our team at Hometouch.
We think you need these skills to ace Sales Executive in London
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic approach. We want to see how you connect with customers and understand their needs, especially in a sensitive field like live-in care.
Be Clear and Concise: Good written communication is key! Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the Sales Executive role.
Tailor Your Experience: Make sure to customise your application by linking your past experiences to the responsibilities listed in the job description. Show us how your background in client services or sales aligns with what we do at Hometouch.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at HomeTouch
✨Know the Company Inside Out
Before your interview, make sure you research Hometouch thoroughly. Understand their mission, values, and the unique services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Empathy
As a Sales Executive, you'll need to demonstrate a consultative and empathetic approach. Prepare examples from your past experiences where you've successfully helped clients through decision-making processes, especially in challenging situations.
✨Highlight Your Tech Savviness
Since Hometouch is tech-enabled, be ready to discuss your digital literacy and any relevant experience with technology in sales or client services. Mention specific tools or platforms you've used that could relate to their operations.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. This could include inquiries about how the sales team collaborates with clinical teams or how they measure success in customer satisfaction. It shows you're proactive and genuinely interested in the role.
