At a Glance
- Tasks: Lead clinical governance and ensure outstanding dementia care standards.
- Company: Join Hometouch, a tech-savvy live-in care provider focused on quality.
- Benefits: Competitive salary, performance bonuses, professional development, and great work-life balance.
- Other info: Be part of a dynamic team with direct access to leadership and innovative tools.
- Why this job: Shape the future of dementia care while making a real impact on clients' lives.
- Qualifications: Registered healthcare professional with dementia expertise and leadership experience.
The predicted salary is between 50000 - 65000 € per year.
About Hometouch
Hometouch is a CQC-regulated live-in care provider specialising in dementia care. We connect families with experienced, highly vetted live-in carers, supported by a clinical team committed to outstanding person-centred care. We are an ambitious, technology-enabled business backed by leading investors. Our clinical quality is central to our commercial proposition — we are working towards a CQC Outstanding rating and are investing in clinical leadership to get there. This is an exceptional opportunity to join a growth-stage business where quality and commercial success are inseparable.
Role Summary
The Registered Manager is the clinical and regulatory cornerstone of Hometouch. You will hold CQC registration on behalf of the business, lead our clinical governance framework, and be the principal point of accountability for the quality and safety of our regulated care service. This is not a back-office compliance role. We are looking for an experienced healthcare professional or a clinical governance specialist with genuine dementia expertise, the confidence to lead a care team and shape clinical standards, and the commercial awareness to support our growth. You will work closely with the CEO, COO and Head of Clinical Governance to ensure our regulated service is outstanding in every respect.
Key Responsibilities
- CQC Registration & Regulatory Leadership
- Hold and maintain CQC registration as Registered Manager; take direct responsibility for the regulated service
- Ensure the service meets all fundamental standards, including Regulations 9, 12, 17, 18, 19 and 20
- Lead preparation for CQC inspections; produce evidence portfolios and coordinate inspection-readiness activities
- Submit all statutory notifications accurately and on time
- Maintain and continuously improve the service's regulatory compliance records and quality audit programme
- Dementia Care Quality & Clinical Standards
- Set and embed clinical standards for dementia care across the regulated service
- Lead the design and review of complex dementia care plans, risk assessments and mental capacity assessments
- Act as the clinical authority on dementia best practice — advising carers, families and the wider team
- Develop and deliver dementia-specific training and competency frameworks for the carer workforce
- Champion person-centred, life story-based approaches to dementia care across all client interactions
- Clinical Governance & Safety
- Oversee the clinical governance framework: audits, care plan reviews, incident investigation, complaints management
- Chair the weekly CQC and MDT meetings; ensure actions are followed up and outcomes documented
- Lead safeguarding investigations in line with local authority and CQC expectations
- Maintain oversight of medication management, manual handling competencies and complex care protocols (PEG, trache, spinal care)
- Ensure all records in PASS and clinical systems are accurate, contemporaneous and audit-ready
- Team Leadership & Carer Workforce
- Lead clinical supervision, appraisals and performance management for the nursing and clinical team (Nursing Lead, clinical coordinators)
- Oversee carer recruitment compliance in line with Regulation 19 and Schedule 3; ensure all fitness-to-practice checks are robust
- Design and deliver mandatory training, induction and ongoing CPD for carers on the regulated pathway
- Support the Head of Recruitment in ensuring carer quality standards are upheld at the point of onboarding
- Commercial Contribution & Growth
- Participate in complex family consultations and clinical assessments for high-acuity or complex dementia enquiries
- Support the introductory-to-regulated transition pipeline: identify clients suitable for regulated service and work with the account management team to facilitate transition
- Contribute to the sales and partnerships narrative — including supporting clinically credible content for partner outreach and family communications
- Provide clinical input into product development and technology roadmaps to improve the quality of the care experience
- Represent Hometouch externally at clinical events, partner meetings and with referral sources such as NHS discharge teams, memory clinics and OTs
- Reporting & Governance
- Produce monthly and quarterly quality and compliance reports for the CEO and board
- Contribute to the CQC Outstanding evidence file and self-assessment on an ongoing basis
- Flag material clinical risks, near misses or systemic concerns to the CEO and Nominated
Job Requirements
- Clinical Leadership & Governance
- Registered healthcare professional (e.g. NMC-registered nurse, AHP) OR an experienced clinical governance professional with a track record in regulated health or social care settings
- Demonstrable track record as a Registered Manager in a CQC-regulated domiciliary or live-in care setting
- Deep knowledge of CQC Key Lines of Enquiry (KLOEs) and Regulations 9, 12, 17, 18, 19 and 20
- Experience leading statutory notifications, safeguarding investigations and complaint resolution
- Confident conducting clinical assessments, overseeing care plans and managing complex packages
- Level 5 Diploma in Leadership for Health and Social Care (or equivalent/commitment to achieve)
- Dementia Expertise
- Specialist knowledge of dementia care best practice — including person-centred care, BPSD management and life story approaches
- Experience designing and overseeing dementia-specific care plans in a live-in or home care setting
- Ability to train and coach carers in dementia communication techniques and safe practice
- Familiarity with the Mental Capacity Act 2005 and DoLS frameworks as applied in community settings
- Commercial & Business Aptitude
- Ability to contribute to business growth — including participating in complex family consultations, converting self-funders and supporting the introductory-to-regulated transition pipeline
- Commercially aware: understands the relationship between quality outcomes, CQC ratings and revenue
- Experience preparing and presenting operational and quality reports to senior leaders or boards
- Able to work collaboratively with sales, account management and partnerships teams
- People & Leadership
- Proven ability to lead, supervise and develop a clinical and care team
- Strong coaching instinct: able to raise standards through direct feedback and continuous improvement
- Skilled at managing performance, absence and disciplinary matters sensitively and compliantly
- Experience recruiting and inducting carers in line with Regulation 19 (Fit and Proper Persons) and Schedule 3
- Technology & Systems
- Comfortable using digital care management systems (e.g. PASS, care planning platforms)
- Able to maintain accurate, audit-ready records and oversee team compliance with documentation standards
- Confident using data to monitor quality — including audits, incident tracking and outcome measures
What We Offer
- A clinically ambitious organisation where your expertise will directly shape outcomes for clients and their families
- A pathway to CQC Outstanding — with full leadership support, investment in evidence and the resources to get there
- A seat at the leadership table: direct access to the CEO, COO and board
- Competitive salary with performance-related bonus tied to quality and commercial outcomes
- Investment in your professional development — including clinical leadership, dementia specialisation and executive coaching
- A technology-forward working environment with AI-enabled clinical tools and a committed product team
How to Apply
Please send your CV and a covering letter (no more than two pages) setting out why you are the right person for this role. Your covering letter should specifically address your dementia care expertise, your experience as a Registered Manager in a CQC-regulated setting, and an example of where you have contributed to clinical quality and business growth simultaneously.
Hometouch is an equal opportunities employer. We are committed to creating an inclusive workplace and welcome applications from all backgrounds.
Registered Manager in London employer: HomeTouch
Hometouch is an exceptional employer that prioritises clinical excellence and personal growth, offering a unique opportunity for Registered Managers to lead in a technology-enabled environment focused on dementia care. With a commitment to achieving a CQC Outstanding rating, employees benefit from direct access to leadership, competitive salaries, and a supportive work culture that values creativity and collaboration. The company invests in professional development and provides a great work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Registered Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who know Hometouch or have experience with CQC regulations. A friendly chat can open doors and give you insider info that could set you apart.
✨Tip Number 2
Prepare for the interview by diving deep into dementia care best practices. Brush up on the latest trends and regulations, so you can confidently discuss how you’ll lead clinical governance at Hometouch. Show them you’re not just a candidate, but a future leader!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It’s a simple gesture that keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll be part of a tech-savvy team that values innovation in care. Let’s make a difference together!
We think you need these skills to ace Registered Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Registered Manager. Highlight your experience in dementia care and any relevant CQC regulations you've worked with. We want to see how your background aligns with our mission at Hometouch!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Address your dementia care expertise and provide specific examples of how you've contributed to clinical quality and business growth. Keep it concise, but make it impactful — we love a good story!
Showcase Your Leadership Skills:As a Registered Manager, leadership is key. In your application, emphasise your experience leading teams and managing performance. We’re looking for someone who can inspire and elevate our care team, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at Hometouch!
How to prepare for a job interview at HomeTouch
✨Know Your CQC Regulations
Make sure you’re well-versed in the CQC regulations, especially Regulations 9, 12, 17, 18, 19, and 20. Brush up on the Key Lines of Enquiry (KLOEs) as they will likely come up during your interview. Being able to discuss how you've ensured compliance in previous roles will show your expertise.
✨Showcase Your Dementia Expertise
Prepare to discuss your experience with dementia care in detail. Think of specific examples where you’ve implemented person-centred approaches or developed care plans. This is your chance to demonstrate your knowledge and passion for improving the lives of those with dementia.
✨Highlight Leadership Skills
As a Registered Manager, leadership is key. Be ready to share examples of how you’ve led teams, managed performance, and fostered a culture of continuous improvement. Discuss any training initiatives you’ve implemented to enhance carer skills, particularly in dementia care.
✨Connect Quality with Commercial Success
Understand the link between clinical quality and business growth. Prepare to discuss how you’ve contributed to both areas in past roles. This could include examples of how you’ve improved care standards while also supporting the organisation’s commercial objectives.
