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- Tasks: Coordinate care for patients, ensuring top-notch support and communication.
- Company: Join Hometouch, a leading digital healthcare platform transforming dementia care.
- Benefits: Competitive salary, 25 days holiday, private healthcare, and a great work-life balance.
- Other info: Dynamic team environment focused on creativity, personal growth, and continuous learning.
- Why this job: Make a real difference in people's lives while growing your career in healthcare.
- Qualifications: Experience in care coordination or customer service; healthcare experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for an exciting challenge and the chance to join a leading digital healthcare platform on a 12 Month Fixed Term Contract? By joining Hometouch you can be at the forefront of the fast-growing live-in care sector. We’re a passionate and committed team of healthcare professionals who are transforming the experience of care for our patients and their representatives. Founded in 2015 by NHS dementia specialist Jamie Wilson, Hometouch's vision is to improve the quality of dementia care across the UK.
We are achieving this by delivering great experiences for our care recipients and their representatives, as well as making the working lives of our carers more fulfilling and better supported.
- Delight our care recipients and their representatives: Develop an understanding of each care recipient’s situation, in order to deliver the optimum level of support.
- Identify the needs of each stakeholder involved in a care relationship and ensure each receives the highest standard of service.
- Own the care recipient relationship. Proactively reach out to care recipients, their representatives, and carers to ensure the smooth running of our relationships.
- Ensure a continuous level of care is delivered to care recipients, particularly during periods of support worker absence and illness.
- Monitor and ensure the quality of care for care recipients, as well as their general health and circumstances. Escalate issues to the clinical team when needed.
- Point of contact for queries and concerns from care recipients and their representatives, including the management and investigation of conflicts and incidents.
- Track and achieve all relevant key performance indicators (KPIs) for successful business operations, supporting the whole business to deliver its growth targets.
- Proactively work with the care advisor team to prevent churn and promote the long-term value of care recipient relationships.
- Work closely with the Head of Operations to ensure that the business is safe and well-led. Deputising during absence.
- Support the Registered Manager in ensuring CQC regulations are adhered to.
- Undertake ad-hoc projects as required to support the growth of the business and achievement of customer delight, including the implementation of policies and procedures.
- Attend external meetings in support of care recipients as required.
- Enhance the carer experience: Liaise and communicate with our team of carers, actively supporting them to deliver the best levels of care.
- Ensuring a positive experience for assigned carers, helping them build a great relationship with each care recipient.
- Play an active role in the identification, recruitment and onboarding of new carers to Hometouch.
- Understand and analyse opportunities for streamlining our recruitment pipelines and how they can best meet the needs of new and existing care recipients.
- Consistently uphold best practice and be a role model for the wider business.
Who are you?
- Experience in care coordination, account management or customer service.
- Healthcare experience desirable but not essential.
- Positive attitude and an outgoing approach.
- Strong ability to empathise and communicate with a wide range of backgrounds.
- Self-starter willing to drive this mindset in others.
- Skilled at agile thinking, taking appropriate actions to resolve any unforeseen issues as they arise.
- A problem solver with an analytical approach.
- Willingness to resolve challenging situations.
- Ability to multitask and work on different tasks simultaneously and to deadlines.
Here’s what you’ll get working with us:
- Competitive salary.
- Company pension with matched contributions.
- 25 days holiday (plus bank holidays).
- Private Healthcare Premium.
- Access to Anya - a digital health app providing women's health support.
- Laptop and equipment provided.
- Great work-life balance.
- Work environment that values creativity, personal growth and collaboration.
- Continuous learning and development: you will be challenged with lots of responsibility and exciting projects in a supportive and encouraging environment.
Care Coordinator - 12 Month FTC employer: HomeTouch
Contact Detail:
HomeTouch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator - 12 Month FTC
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Hometouch. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Hometouch's mission and values. Show us how your experience aligns with our goal of improving dementia care. We love candidates who are passionate about making a difference!
✨Tip Number 3
Practice your communication skills! As a Care Coordinator, you'll need to empathise and connect with various stakeholders. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Hometouch.
We think you need these skills to ace Care Coordinator - 12 Month FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Coordinator role. Highlight your relevant experience in care coordination or customer service, and show us how your skills align with our mission at Hometouch.
Show Your Passion: We love seeing candidates who are genuinely excited about transforming care experiences. Share your enthusiasm for the live-in care sector and how you can contribute to improving the quality of dementia care across the UK.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This helps us understand your qualifications and how you can fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Hometouch!
How to prepare for a job interview at HomeTouch
✨Know Your Care Coordination Stuff
Make sure you brush up on your care coordination skills and understand the key responsibilities of the role. Familiarise yourself with the challenges faced in live-in care and think about how you can contribute to improving the experience for care recipients and their families.
✨Show Off Your Empathy
Since this role involves a lot of communication with diverse stakeholders, be ready to demonstrate your ability to empathise. Prepare examples from your past experiences where you've successfully navigated challenging situations or built strong relationships with clients or team members.
✨Be Ready to Problem-Solve
Hometouch values agile thinkers who can tackle unforeseen issues. Think of scenarios where you've had to think on your feet and resolve conflicts or problems quickly. Highlight your analytical approach and how it led to positive outcomes.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, the team you'll be working with, and how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.