Manager, Paralegal Operations in Kingston upon Thames

Location: Kingston, ON

Type: Existing vacancy (location TBD)

Hours: Full-time

Compensation Range: $90,000 - $98,000

Overview

Reporting directly to the AVP, Marketing, Communications & Paralegal Services, you will play a critical leadership role in controlling bad debt exposure, overseeing paralegal litigation strategy, and ensuring high-risk matters are escalated appropriately. If you are a proactive, detail-oriented leader who thrives in a fast-paced environment and understands both the operational and financial impact of legal performance, this is an opportunity to make a meaningful impact within a growing organization.

Key Responsibilities

• Lead, mentor, and develop the Paralegal team, driving accountability, performance, and professional standards.
• Oversee departmental workload and hearing coverage to ensure accuracy, consistency, and reliability.
• Maintain and manage an active caseload, balancing file ownership with departmental leadership and oversight responsibilities.
• Visit each branch office at minimum once per month to meet with Paralegals in person, review files, provide coaching, and ensure alignment with departmental standards.
• Maintain portfolio-wide oversight of arrears performance, driving timely escalation to control and reduce bad debt.
• Monitor and analyze litigation trends and financial exposure, implementing proactive loss mitigation strategies.
• Ensure early identification and strategic oversight of applications and emerging risk matters.
• Review hearing outcomes and implement corrective action as required.
• Escalate high-risk or significant matters in a timely manner.
• Ensure legislative compliance and high-quality representation before the Landlord and Tenant Board and Small Claims Court.
• Provide concise, strategic reporting to senior leadership on legal performance, exposure, and departmental metrics.

Qualifications

• Licensed Paralegal (P1) in good standing with the Law Society of Ontario
• Extensive knowledge of the Residential Tenancies Act and Landlord and Tenant Board procedures.
• Demonstrated leadership experience overseeing legal or paralegal teams.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills.

Why Homestead?

• Competitive salary and benefits package.
• A collaborative and supportive work environment.
• Opportunities for professional growth and development.

About Homestead Land Holdings Limited

As a proudly Canadian‐owned and operated company, we've spent decades creating and providing over 25,000 homes and managing over 200 quality rental communities that people are proud to call their home. We're hands‐on, ensuring every space is built with care.

Additional Information

A satisfactory reference check, criminal records clearance are required for the position. We thank all candidates for their interest, however only those being considered will be contacted directly. Homestead Land Holdings Limited is an equal opportunity employer. Accessibility accommodation is available for all parts of the recruitment and selection process. Please make needs known in advance.