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- Tasks: Join our team as a Planning Specialist, managing resources and forecasts to enhance service delivery.
- Company: HomeServe is a leading provider of home repairs and services, dedicated to customer satisfaction.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and continuous improvement in service operations.
- Qualifications: Strong analytical skills, excellent communication, and experience with data analysis tools like SQL or Python required.
- Other info: Must be able to commute to Nottingham office three times a week.
The predicted salary is between 36000 - 60000 £ per year.
About The Role HomeServe are currently recruiting for a Planning Specialist to join the Service Operations team in Nottingham. The ideal candidate will be highly analytical, super organised and an excellent communicator both written and verbal. We work in a hybrid way with a requirement to travel into the Nottingham office 3 times per week to work with your team. With this in mind, you will be located within a convenient commute to Nottingham. The Planning team is responsible for leading the planning and capacity management of all work and resources in the Service Operations business across our Gas, Water and Network Field Operations, ensuring we deliver outstanding service to our customers and a number ofinternal and external stakeholders. The role of Planning Specialist is responsible for the short- and long-term availability and allocation of field resources to meet customer demand. This includes delivering detailed regional demand forecasts and providing robust support (through analysis and continual improvement) to the Field Operations team. Strong analytical and communication skills and the ability to adapt to dynamic situations are essential for success. PRINCIPAL ACCOUNTABILITIES: Assist with development, implementation, and updates to regional forecast demand and resourcing models. Said models will strategically underpin the majority of downstream field planning activity and routines Create and maintain trade specific engineer rosters, with consideration to trade strategies, geographical footprint, and key engineer engagement items Measure and analyse ROTA and Engineer Performance data and outcomes to identify areas for improvement and implement changes to enhance service delivery To forecast resource needs more accurately and identify trends that might not be visible through basic analysis, utilise tools like SQL/Python, R, or advanced Excel functions to perform complex data analysis and predictive modelling Assist the Planning Manager in implementing strategic plans for resource allocation that align with long-term organizational goals. Achieve this through ad-hoc analysis, financial and WFM modelling Assist in system analysis and testing activities Presentation of analysis and concepts to Senior stakeholders Communicate effectively with the Field and Dispatch teams to ensure seamless integration of planning and operational processes and provide ongoing support to address any scheduling or resource allocation issues As above use data-driven insights to continuously improve resource allocation, recruitment, and rebalancing strategies Provide daily SME level support to Schedulers; to ensure all elements of Field Planning strategy translate to short and mid-term diary management. This will include managing to the core diary performance requirements; Deliver overall 5 Day lead times for all Priority Types Same Day Capacity for P1 and P2 Jobs Drive productivity and reduce white space Maintain an advanced understanding of HomeServes Field Scheduling and Deployment Software and relate this to all elements of the role Based on changing business needs provide BAU systemconfigurationsupport and execute assignedconfigurationtasks within deadlines. Review and recommend changes to existingconfigurationsettings & processes which will improve Customer, People and Business enhancements Assist in system analysis and testing activities. Communicate effectively with the Field and Dispatch teams to ensure seamless integration of planning and operational processes and provide ongoing support to address any scheduling or resource allocation issues. Deliver appropriate role specific training for other areas of Field planning Ensure compliance with governmental and industry standards and company policies in all planning activities. Incorporating sustainability into resource planning by optimizing resource use to reduce waste and improve efficiency. About The Candidate To be successful in this role you will need to have the following knowledge, skills, and attributes: Essential Organisational Skills: Ability to efficiently manage and coordinate multiple work streams to meet internal and external customer demands Strategic Planning: Proficiency in developing long-term and short-term plans to ensure resource availability meets forecasted demands Communication Skills: Strong verbal and written communication skills to effectively collaborate with the Field Operations team and other stakeholders Analytical Thinking: Ability to analyse data and identify trends to make informed decisions and continuously improve scheduling and resource allocation practices Advanced Data Analysis and Predictive modelling Problem-Solving Skills: Ability to quickly identify issues and develop effective solutions to address challenges and disruptions Attention to Detail: Precision in model building, reporting outputs and data to ensure accuracy and reliability in all activities System Configuration experience Customer Focus: Strong commitment to understanding and meeting customer needs, ensuring that service delivery is timely and of high quality TPBN1_UKTJ
Planning Specialist employer: HomeServe
Contact Detail:
HomeServe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Specialist
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as SQL, Python, R, and advanced Excel functions. Having hands-on experience or even completing online courses in these areas can significantly boost your confidence and demonstrate your analytical capabilities during interviews.
✨Tip Number 2
Research HomeServe's current operations and any recent changes in their service delivery. Understanding their business model and challenges will allow you to tailor your discussions and show how your skills can directly contribute to their goals.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple work streams or improved processes in previous roles. Being able to articulate your problem-solving skills and attention to detail will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of HomeServe on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your interview.
We think you need these skills to ace Planning Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical skills, organisational abilities, and communication strengths. Use specific examples from your past experiences that demonstrate your capability in planning and resource management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Planning Specialist role at HomeServe. Mention how your skills align with their requirements, particularly in data analysis and strategic planning. Be sure to include why you are interested in working in a hybrid environment.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed multiple projects or resources. Highlight any experience with tools like SQL, Python, or advanced Excel functions, as these are crucial for the role.
Prepare for Potential Questions: Think about how you would answer questions related to problem-solving and data analysis. Be ready to discuss specific instances where you improved processes or made data-driven decisions, as this will demonstrate your fit for the position.
How to prepare for a job interview at HomeServe
✨Showcase Your Analytical Skills
As a Planning Specialist, you'll need to demonstrate your analytical prowess. Be prepared to discuss specific examples of how you've used data analysis tools like SQL, Python, or advanced Excel functions in previous roles. Highlight any predictive modelling you've done and how it impacted resource allocation.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might be asked to present complex data to senior stakeholders, so consider preparing a brief presentation on a relevant topic to showcase your ability to convey information effectively.
✨Demonstrate Organisational Skills
The role requires excellent organisational abilities. Prepare to discuss how you manage multiple work streams and prioritise tasks. You could share examples of how you've successfully coordinated projects or resources in the past, ensuring that customer demands were met efficiently.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Think about challenges you've encountered in previous roles and how you resolved them. Be ready to explain your thought process and the steps you took to find effective solutions.
